Customer Service Executive, Gsc's
2 days ago
-Job description
**Business**: Payments Business Services
**Open positions**:1
**Role Title**: Customer Service Executive, GSC's
**Global Career Band**:8
**Location**: Hyderabad
**Recruiter Name**:Nisha Sharma
**Why join us?**
- To undertake all complex processing within the section.
- To ensure accuracy by correctly interpreting and taking action on the Payment Instructions.
- An acceptable/agreed volume of work is handled contributing to the achievement of the sections performance targets
- To ensure that tasks are prioritised, processed and completed in accordance with procedures
- Common frauds/errors/irregular transactions are identified and appropriate action is taken in accordance with procedures
- To ensure that a high level of awareness about Compliance, Money Laundering and other legal and regulatory requirements are maintained at all times
- Knowledge and experience are shared with colleagues, providing assistance on referred/technical issues
- To strictly follow the Health, Safety, Fire and Security instructions as laid down from time to time
- To provide a high-quality service, in line with procedures and compliance guidelines**.**
**The Opportunity**:
- Completion of the all tasks assigned by the line manager which includes clearing the mailbox, handle escalations ensuring processing of all the payments within the Cut offs.
- A high level of awareness about compliance and money laundering is maintained at all times
- Ensuring all end of day checks are duly completed.
- The job involves financial and reputation risk so all the referrals should be sorted out within SLA
**What you’ll do**:
- High speed and accuracy of complex processing to meet stringent cut-off times and minimize financial loss to the bank
- Ensure error free and quality processing
- Understanding critical documentation and interpreting information and risk involved
- Good organizational skills, ability to handle work independently and thorough understanding of the job objectives
- Generating case studies and sharing learning points
Requirements
**What you will need to succeed in the role**:
Graduation in any stream
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.
**You’ll achieve more at HSBC**
**Issued By HSBC Electronic Data Processing (India) Private LTD
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