Fraud Analyst

3 weeks ago

Hyderabad, India Imagineers Group Full time

We are seeking experienced Fraud & Dispute Analysts to join our team and help manage and resolve customer disputes and fraud cases, with a particular focus on Mastercard chargeback processes. This role requires strong knowledge of card network rules, excellent analytical skills, and the ability to manage high-volume case workloads efficiently and accurately.

Key Responsibilities

- Review, investigate, and resolve fraud and dispute cases in line with Mastercard chargeback rules and internal policies.
- Analyze transaction data and supporting documentation to determine case validity and liability.
- Prepare and submit dispute case files, representments, and supporting evidence to Mastercard within required timeframes.
- Communicate with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
- Identify patterns and emerging fraud trends, escalating insights to fraud prevention teams.
- Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
- Support continuous process improvement and adherence to regulatory and card-network compliance requirements.

Qualifications & Skills

- 2–5 years of experience in fraud, disputes, or chargebacks (Mastercard experience required; Visa knowledge a plus).
- In-depth knowledge of Mastercard chargeback rules and dispute life cycle.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to manage multiple cases simultaneously with strong attention to detail.
- Excellent written and verbal communication skills.
- Familiarity with fraud detection tools, case management systems, and regulatory requirements (Reg E, Reg Z preferred).

Preferred

- Experience working in financial institutions, fintechs, or payment processors.
- Knowledge of both issuer and acquirer dispute processes.
- Professional certifications in fraud or payments (e.g., CFE, CAFP) a plus.

Location

Hyderabad office

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