Customer Care Representative

2 weeks ago

Gurgaon, India Profitswitch Technology Full time

**PRIMARY DUTIES AND RESPONSIBILITIES**
- Understanding of Inbound Call Handling.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies

**Eligibility-**
- Average English Communication.
- Immediate Joiners only.
- Graduate/Undergraduate both will work. (Pursuing Not Allowed)

**WORK CULTURE-**
- 6 days a week with 1 rotational off
- Day shift (9-9) any 9 hours shift

**SALARY-**
- Bengali
- 15k in hand approx.
- Marathi
- 17k in hand approx.
- Malayalam-19k in hand approx.
- Kannada
- 19kin hand approx.
- Gujarati - 18.5k in hand approx.
- Punjabi - 14.9k in hand approx.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹14,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Night shift

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
- BPO: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Bengali (preferred)
- Marathi (preferred)
- Malayalam (preferred)
- Kannada (preferred)
- Gujarati (preferred)
- Punjabi (preferred)

**Speak with the employer**
+91 6389022107

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