Principal Product Designer

Microsoft AI Monetization is a customer-first organization dedicated to building the next generation of AI-powered products that serve our customers' business goals. Our Design, Research & Content team is a creative community on a mission to create and deliver holistic experiences for Advertisers, Publishers, Sellers and Consumers. By leveraging our deep understanding of the user and our business acumen, we are driving the future of advertising and monetization in the era of AI. Our diverse team works collaboratively to develop products and ideas which impact billions of customers worldwide.

We’re a small, friendly, diverse and a fast-moving creative team, supporting one another to do the best work of our lives, always looking to break new ground with an unshakeable dedication to the user. We are proud of what we build, how we build it, and that our products define the AI era while earning the trust of our users. We prioritize quality, meaningful innovation and polish, and always root our decisions in research and evidence. We ship regularly, so your work will have real and immediate impact.

Our Core Values:

- We only deliver category-defining products that delight with their ease of use, guaranteed reliability, and beautiful, coherent design.
- We don’t overcomplicate. Less is more, always.
- Safety & Security. The highest standards of security, safety and responsibility are non-negotiable across all our business areas.
- We pay close attention to signals and aren’t afraid to change course when data and our experience tells us to. We are also careful with our metrics, focusing on delivering long-term sustainable value (rather than short-term KPIs).
- Kindness is at the heart of our org and how we conduct ourselves. We care for, and support and respect one another, beginning again and learning every day.

We’re looking for a **Principal Product Designer** to lead to the design vision for next-generation CRM and Marketing technology experiences. You’ll craft solutions that unify sales and marketing workflows into a seamless, human-centered platform, bringing clarity and simplicity to complex processes. Your work will span from refining today’s advertising and CRM interfaces to imagining bold, AI-powered futures that make sellers more productive and marketing more intelligent.

You’ll design for scale and elegance: end-to-end workflows that feel intuitive, personalized, and connected across channels. Think beyond screens: explore how AI agents, predictive insights, and conversational interfaces can transform how people plan, prioritize, and collaborate. From enabling dynamic “next best actions” to creating experiences that feel like a personalized account manager, your designs will help bring delight to our sales teams, making technology feel effortless.

This is a chance to shape a system that’s not just functional but inspiring, where creativity meets data, and design becomes the engine for trust, productivity, and growth.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:

- Design world-class AI-powered experiences that delight advertisers, sellers, and marketers, bringing clarity, trust, and joy to complex workflows while driving positive impact for users and society.
- Own the design vision for a product area, deeply understanding user needs and behaviors to craft intuitive, elegant solutions that simplify CRM and marketing journeys.
- Lead end-to-end design execution, from concept to launch, ensuring every detail reflects craft, quality, and a human-centered approach.
- Navigate ambiguity with creativity, finding innovative paths to deliver impactful experiences quickly and iteratively, even when roadblocks arise.
- Set the bar for design excellence, championing usability, accessibility, and visual polish while inspiring the team to push boundaries.
- Thrive in a fast-paced, design-driven environment, where experimentation and bold ideas shape the future of marketing technology.
- Leverage data and research to inform design decisions, partnering with PMs and researchers to define success metrics, run experiments, and iterate based on insights.
- Collaborate across disciplines: engineering, product, sales, and other designers, to create cohesive, consumer-grade experiences that feel effortless and empowering.
- Explore future-state experiences powered by AI, including conversational interfaces, predictive insights, and personalized workflows that transform how businesses connect and grow.

**Qualifications**:
**Required Qualifications**:

- Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Desi