Servicenow Administrator

4 days ago

Thane, India Claidroid Full time

**Roles and Responsibilities**:

- **Responds to High and Critical priority tickets/projects according to standard operating procedures**:

- **Monitor and troubleshoot all ServiceNow instances and related infrastructure. Evaluate and escalate issues as needed**:

- **Create and Utilize formal Work Instruction (WI) documents and other documented knowledge to resolve customer issues, transfer knowledge to L1 technicians.**:

- **Must have experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.**:

- **Proactively learn new concepts and technologies in the event analysis of situations requires an in-depth knowledge of organizational objectives**:
***Qualifications**:

- **Degree or equivalent qualification in Computer Science or Electronic Engineering**:

- **2-3+ years of experience of implementing/supporting ServiceNow platform**:

- **ServiceNow System Administrator certificate is a must**:

- **Knowledge on service now related technologies, especially java script.**:

- **Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)**:

- **Knowledge of Service Portal, widgets, Catalog Settings, Catalog items and Cart**:

- **Proven track record in agile way of working Scrum or Kanban**:

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