Senior Engineer

• Monitors, escalates, and re-mediate NAS & SAN device/application {access, performance, events} alerts to identify/ potential incidents.
• Provide storage provisioning for NAS/CAS/SAN systems.
• Providing Level 2/3 DAS, SAN, NAS Configuring and administering support and expertise as it relates to the storage environment as needed.
• Implement, maintain, monitor, performance tuning and upgrade Network Attached Storage (NAS) environment.
• Storage Array/NAS Performance Tuning.
• Requires expertise with the design, configuration, and administration, tuning, optimizing, and troubleshooting for NFS/CIFS protocol on NetApp and EMC Isilon storage arrays.
• Analyze backup software performance and monitoring of scheduled backups to ensure success or take remedial action for failures.
• Configure backup policy for new backup clients.
• Manage storage and backup policy changes through the change request process & provide status reports to the relevant parties.
• Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Manage and support Storage systems, including vulnerability remediation, capacity management, configuration management, provisioning, and zoning of new servers using SAN switches.
• Ensure service levels meet requirements. Propose and implement action plan when required.
• Expected to work during off-peak hours on system activities (e.g., patching, upgrade, plant shutdown).
• Identify, research, and resolve technical problems.
• Be able to effectively operate within set guidelines, policies, procedures, and able to execute instructions with minimal supervision.
• Initiate improvements in tools, requirements gathering, processes, and people.
• Providing Level 2/Level 3 support and troubleshooting to resolve issues.
• Providing Support to Level 1 and Level 2 Engineers.
• Handling Customer escalations and taking ownerships of Complains.
• Providing RCA and Cases analysis whenever required.
• Managing Trainings for existing and new team members.

Preparing Weekly, Monthly, Quarterly reports and share with the Upper management and Clients

Required:

• Must have sound knowledge on Managing the Storage for VM Ware, Citrix, AWS, Azure and other Cloud technologies.
• Certified Data Management Administrator (NCDA), EMC Proven Professional Certification (EMC), and NetApp Certified Data Administrator, ONTAP.
• Certifications like MCSE, MCSA, and/or various UNIX certifications are a plus.
• Exposure with other Cloud Services e.g., Azure/AWS/Google would be an added advantage.
• Experience with data migrations from one environment to a new one and experience with building migration plans with the customer. Must also have experience with the documentation of these migrations.
• Proficient on any Scripting Language e.g. Python, PowerShell.
• Expertise in Storage management (NAS, CIFS, NFS & S3).
• Require exposure to vendor technologies like, IBM/Hitachi/HP/Dell Storage etc.
• Working knowledge of Enterprise clustering technologies.
• Knowledge on monitoring tools e.g. N-Central N-able, PRTG, Opsramp and ServiceNow.
• Hands on experience in configuring and managing the RAID Groups, Storage pools and Storage tiering.
• In-depth understanding on SAN fabric, Virtual Fabric (VSAN), FCIP Configuration management and Host to SAN connectivity.
• Knowledge on configuring SAN Switches, adding new switch to an existing fabric (ISL ICL), merging switch fabrics, Trunking, Switch Migrations Code upgrades.
• Experience in working with multiple vendors to resolve complex technical problems.
• Ability to perform Root Cause Analysis on storage issues.
• Able to assist Team Members, Mentor New Joiners in the team and Perform as an Individual Contributor.
• Ability to understand Business requirements translate them into technology solutions, Implement Best Practices.
• Ownership of Infrastructure and responsible for service uptime / availability.
• Prepare / Maintain SOPs and Operational Run books, follow ITIL processes - Incident management, Problem management, Change management, Performance management, Capacity management, Configuration availability management activities.
• Participate in Change release management.
• Plan Implement routine, normal complex changes.
• Participate in CAB and TAB.
• Deep familiarity with NAS and Object Storage Architecture and enterprise class storage arrays, server infrastructure, and backup solutions.
• Design, deliver and maintain storage solutions for VMWare/VDI deployment worldwide as well as a flexible scale-out storage solution for high performance grid based (HPC) server farm.
• Knowledge of overall backup and storage design and related issues.
• Strong knowledge on backup software technologies.
• Knowledge of overall backup and storage design and related issues.
• Maintains and monitors backup servers.
• Performs daily routine maintenance, review Backup status.
• Ensures regular reporting to management regarding performance and service levels of Backup systems, to inform responsible management about major deviations and/or corrective actions.