IT Infrastructure Engineer

3 days ago

Thane India Revvity Full time

Job Description Job Summary: We are seeking a skilled and customer-focused IT Support Engineer to provide second-line technical support across the organization. The ideal candidate will have strong troubleshooting skills, a proactive approach to problem-solving, and the ability to work collaboratively with cross-functional teams to ensure seamless IT operations. Key Responsibilities: - Provide Level 2 support for hardware, software, network, and system issues escalated from Level 1 support. - Manage and maintain enterprise IT infrastructure including servers, storage, networking devices. - Diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and other peripherals. - Manage user accounts, permissions, and access rights in Active Directory and other enterprise systems. - Support and maintain Windows and Mac operating systems, including patching and updates. - Assist in the deployment, configuration, and maintenance of IT infrastructure including servers, switches, routers, and firewalls. - Document technical issues and solutions in the ticketing system and knowledge base. - Collaborate with vendors and third-party service providers for issue resolution and procurement. - Participate in IT projects such as upgrades, migrations, and rollouts. - Ensure compliance with IT policies, procedures, and security standards. - Collaborate with cross-functional teams to implement IT solutions aligned with business needs. - Ensure compliance with IT security policies, data protection regulations, and audit requirements. Required Qualifications: - Bachelor's degree in Computer Science, Information Technology, or related field. - 5+ years of experience in IT support or systems administration. - Strong knowledge of Windows OS, Microsoft 365, Intune, Active Directory, and basic networking. - Experience with ticketing systems (e.g., ServiceNow, Jira, or similar). - Familiarity with ITIL practices is a plus. - Excellent communication and interpersonal skills. - Experience in Patching management process - Ability to work independently and manage multiple tasks effectively. Preferred Skills: - Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or similar. - Experience with virtualization technologies (VMware, Hyper-V). - Exposure to cloud platforms like Azure or AWS. Working Conditions: - Onsite and remote users support - May require occasional travel to branch offices or client sites. - Flexible to work in shifts or on-call support as needed.

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