It Infrastructure Engineer

5 days ago

Thane MH IN Revvity Full time

Job Summary We are seeking a skilled and customer-focused IT Support Engineer to provide second-line technical support across the organization The ideal candidate will have strong troubleshooting skills a proactive approach to problem-solving and the ability to work collaboratively with cross-functional teams to ensure seamless IT operations Key Responsibilities Provide Level 2 support for hardware software network and system issues escalated from Level 1 support Manage and maintain enterprise IT infrastructure including servers storage networking devices Diagnose and resolve technical issues related to desktops laptops printers mobile devices and other peripherals Manage user accounts permissions and access rights in Active Directory and other enterprise systems Support and maintain Windows and Mac operating systems including patching and updates Assist in the deployment configuration and maintenance of IT infrastructure including servers switches routers and firewalls Document technical issues and solutions in the ticketing system and knowledge base Collaborate with vendors and third-party service providers for issue resolution and procurement Participate in IT projects such as upgrades migrations and rollouts Ensure compliance with IT policies procedures and security standards Collaborate with cross-functional teams to implement IT solutions aligned with business needs Ensure compliance with IT security policies data protection regulations and audit requirements Required Qualifications Bachelor s degree in Computer Science Information Technology or related field 5 years of experience in IT support or systems administration Strong knowledge of Windows OS Microsoft 365 Intune Active Directory and basic networking Experience with ticketing systems e g ServiceNow Jira or similar Familiarity with ITIL practices is a plus Excellent communication and interpersonal skills Experience in Patching management process Ability to work independently and manage multiple tasks effectively Preferred Skills Certifications such as CompTIA A Network Microsoft Certified Modern Desktop Administrator Associate or similar Experience with virtualization technologies VMware Hyper-V Exposure to cloud platforms like Azure or AWS Working Conditions Onsite and remote users support May require occasional travel to branch offices or client sites Flexible to work in shifts or on-call support as needed

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