Project Coordinator

7 days ago


Rajarhat Kolkata West Bengal, India Web Spiders Full time

We’re hiring a proactive and tech-savvy Project Coordinator to support web, mobile app, and AI solution projects for global clients. You’ll ensure smooth coordination across teams, deliver timely support, and maintain service excellence with a focus on SLA adherence and clear documentation.

**Location**:
Rajarhat, Kolkata

**Type**:
Full Time

**Department**:
Technical Support

We’re hiring a proactive and tech-savvy Project Coordinator to support web, mobile app, and AI solution projects for global clients. You’ll ensure smooth coordination across teams, deliver timely support, and maintain service excellence with a focus on SLA adherence and clear documentation. Experience: 2+ years Location: Kolkata. Shift: Rotational (including Night Shifts for Global Client Support)‍ Key Responsibilities : Act as the primary contact for clients across support and delivery phases. Coordinate with internal teams (development, QA, design, AI) to meet project goals. Track timelines, manage tasks, and ensure SLA compliance. Accurately document client requirements, feedback, and communications. Use AI tools to generate reports and automate support workflows. Ensure timely issue resolution by engaging the right departments. Maintain structured, clear project and support documentation. Work in rotational shifts, including night shifts for global coverage. ‍ Requirements : 2+ years in project coordination or client support (IT/digital services preferred). Understanding of web, mobile apps, and AI technologies. Excellent communication and strong documentation skills. Ability to manage multiple projects and meet deadlines. Familiar with SLAs and delivering consistent service within targets. Comfortable with rotational and night shifts. ‍ Preferred : Experience with JIRA, Trello, Asana, or similar tools. Exposure to Agile/Scrum methodologies. Use of AI tools for automation and reporting. Technical background or certifications a plus. ‍ Smart, organized, and AI-friendly? Let’s talk.


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