Customer Care Executive

4 days ago

Chennai Tamil Nadu, India Eson Infotech Full time

**Job description**

**Job Summary**:
As a Customer Care Executive, your primary responsibility is to ensure exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support through various communication channels. You will serve as the frontline representative of the company, interacting with customers to understand their needs and concerns, and ensuring a positive overall customer experience.

**Key Responsibilities**:

- **Customer Interaction**:

- Actively listen to customers, understand their concerns, and provide accurate information or solutions.
- **Issue Resolution**:

- Identify and troubleshoot customer issues, finding effective and timely solutions.
- Collaborate with other departments to resolve complex problems and escalate issues when necessary.
- **Product/Service Knowledge**:

- Stay informed about the company's products or services to provide accurate information and support to customers.
- Continuously update knowledge base with new product features and industry trends.
- **Customer Education**:

- Educate customers on product features, usage, and benefits to enhance their overall experience.
- Provide guidance on self-service options and resources.
- **Documentation**:

- Maintain detailed and accurate records of customer interactions, feedback, and resolutions in the customer relationship management (CRM) system.
- **Quality Assurance**:

- Adhere to established service standards to ensure consistent and high-quality customer interactions.
- Participate in training sessions to enhance customer service skills and product knowledge.
- **Cross-functional Collaboration**:

- Collaborate with other departments, including sales, marketing, and technical support, to ensure a seamless customer experience.
- **Feedback and Reporting**:

- Gather customer feedback and report recurring issues to help improve products, services, and overall customer satisfaction.
- Provide regular reports on customer inquiries, resolutions, and trends.

**Qualifications and Skills**:

- Languages Mandatory : English, Tamil
- Minimum 2- 4 years Experience in Customer care is Mandatory.
- Excellent communication skills and Strong problem-solving abilities and a customer-focused mindset.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Familiarity with customer relationship management (CRM) software.
- Empathy and patience when dealing with customer concerns.
- Bachelor degree is mandatory.

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer relationship management: Upto 4 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Tamil (preferred)

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 6379742832
Application Deadline: 21/01/2025
Expected Start Date: 14/01/2025

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