Professional HRis

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world’s largest technology distributor with operations in 64 countries and more than 35,000 associates.

**About the company**

Ingram Micro is an integral part of the technology ecosystems, helping our partners grow and thrive through the creation and delivery of Information Technology, Cloud solutions and Lifecycle services. With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world’s largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates.

Ingram Micro is the business behind the world’s brands, providing more ways to realize the promise of technology. We are on a path to transform Ingram Micro into a Digital Platform Business, based on experience and outcomes. Our strategy is intently focused on three main users (Customer, Associate, Vendor) of our Digital Platform, which will be connected via Data and Intelligence. These platforms together are the Ingram Micro Xvantage

**Key Responsibilities**:
**L1 Support**:

- ** User Support**: Provide first-line support to end users for issues related to Workday Time Tracking, Absence Management and Scheduling.
- ** Issue Logging**: Record, categorize, and prioritize incoming support tickets using the company’s ticketing system.
- ** Basic Troubleshooting**: Diagnose and resolve basic system issues, including login problems, navigation assistance, and data entry errors.
- ** Guidance and Training**: Assist users by providing guidance on Workday features, best practices, and procedures.
- ** Escalation**: Escalate complex issues to Workday Administrators when necessary, ensuring detailed documentation of the problem.

**L2 Support**:

- ** Advanced Troubleshooting**: Address and resolve more complex issues that have been escalated, including configuration problems, data discrepancies, and integration errors.
- ** System Configuration**: Assist with the configuration and maintenance of Workday Time Tracking, Absence Management and Scheduling settings according to business requirements.
- ** Data Analysis**: Perform data analysis and validation to identify and correct inconsistencies or errors in timesheets, schedules, or system-generated reports.
- ** Testing and Documentation**: Participate in system testing during updates or new feature rollouts, ensuring thorough documentation of test results and issue resolutions.
- ** Collaboration**: Work closely with the HRIS team to resolve system issues and improve overall system performance.
- ** Knowledge Sharing**: Develop and update support documentation, FAQs, and training materials for both L1 support staff and end users.

**Qualifications**:

- ** Education**: Bachelor’s degree in information technology, Human Resources, Business Administration, or a related field preferred.
- ** Experience**: 2-5 years of experience supporting Workday Time Tracking and Scheduling modules.
- ** Technical Skills**:

- Familiarity with Workday configuration and administration.
- Basic understanding of HR processes and time management systems.
- Proficiency in ticketing systems and ITIL-based support workflows.
- ** Soft Skills**:

- Strong analytical and problem-solving abilities.
- Excellent communication skills, both written and verbal.
- Ability to work independently and in a team environment.
- Detail-oriented with a focus on delivering high-quality support.

**Preferred Qualifications**:

- Workday Pro Certification/Knowledge in Time Tracking, Absence Management or Scheduling.
- Experience in supporting other Workday modules such as Payroll.
- Knowledge of SQL or other data querying languages for data analysis.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional development and Workday certification.
- A collaborative work environment with a focus on innovation and continuous improvement.