Chat Support Executive

20 hours ago

New Town Kolkata West Bengal, India Tastes2Plate Full time

Job Description (JD) for a Customer Service Associate (Chat Process):
Job Title: Customer Service Associate (Chat Process)

Location: Newtown,

About Us:
Charabuni Serices Pvt Ltd is seeking a highly skilled and customer-focused Customer Service Associate to join our chat support team.

Job Summary:
As a Customer Service Associate, you will be responsible for providing exceptional customer service via live chat, resolving customer inquiries, and promoting our products/services.

Key Responsibilities:
1. Customer Service:

- Respond to customer inquiries via live chat in a timely and professional manner.
- Resolve customer issues, provide product information, and offer solutions.

2. Communication:

- Communicate effectively with customers, ensuring clear understanding of their concerns.
- Utilize active listening skills to empathize with customers.

3. Product Knowledge:

- Develop and maintain in-depth knowledge of our products/services.
- Provide accurate and up-to-date information to customers.

4. Problem-Solving:

- Analyze customer issues and provide effective solutions.
- Escalate complex issues to senior team members or management as needed.

5. Quality and Productivity:

- Meet or exceed quality and productivity standards.
- Participate in quality monitoring and coaching sessions.

**Requirements**:
1. High school diploma or equivalent required; degree preferred.

2. 1-2 years of customer service experience, preferably in a chat support environment.

3. Excellent communication, interpersonal, and problem-solving skills.

4. Ability to work in a fast-paced environment and adapt to changing priorities.

6. Strong analytical and troubleshooting skills.

Desirable Qualifications:
1. Certification in customer service or a related field.

2. Experience with chat support software and technology.

3. Knowledge of industry-specific regulations and standards.

What We Offer:
1. Competitive salary and benefits.

2. Opportunities for professional growth and development.

3. Collaborative work environment.

How to Apply:
**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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