Customer Service Associate

2 weeks ago

Chennai, India Universal Relocations Inc. Full time

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Responsibilities**
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Skills**
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Graduate

**Job Types**: Full-time, Regular / Permanent, Internship, Fresher

Pay: ₹20,000.00 - ₹50,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food allowance
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time
- Paid time off
- Work from home

Schedule:

- Night shift
- US shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

  • Customer Support Associate

    1 week ago

    Ambattur, Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full time

    A customer service associate's job description includes: - Responding to customer inquiries: Answering customer questions, understanding their concerns, and resolving issues - Providing technical support: Troubleshooting product and service issues - Maintaining customer relationships: Keeping customers satisfied and managing their concerns - Recording...

  • Customer Service

    1 week ago

    Chennai, India NatWest Group Full time

    Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in India and as such all normal working days must be carried out in India. Join us as a Customer Service & Operations Associate - In this customer centric role,...

  • Customer Service

    6 days ago

    Chennai, India NatWest Markets Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Join us as a Customer Service & Operations Associate - In this customer centric role, we’ll look to...

  • Customer Service Associate

    3 days ago

    Chennai, Tamil Nadu, India RRD Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    ApJob DescriptionAbout us: RRD GO Creative, with more than three decades of expertise in business communications, marketing solutions, and digital productivity solutions, we successfully help reimagine customer experiences for companies. Our three pillars of Global Brand Solutions, Smart Work Solutions, and Technology & Innovation Services transform the way...

  • Customer Service Associate

    1 week ago

    Saidapet, Chennai, Tamil Nadu, India AMALGAMATIONS REPCO LTD Full time

    Customer Service Associate job involves addressing customer inquiries, resolving complaints, and ensuring a positive customer experience by providing product/service information and handling issues efficiently **Job Types**: Full-time, Fresher Pay: ₹19,367.94 - ₹32,435.81 per month **Benefits**: - Work from home Schedule: - Day shift - Morning...

  • Customer Service Assistant

    1 week ago

    Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full time

    A customer support executive's job is to help customers with their questions and problems, and to ensure they have a positive experience. Their responsibilities include: - **Providing information**Giving customers accurate information about products, services, and policies - **Resolving issues**Diagnosing problems, offering solutions, and following up to...

  • Customer Service Associate

    24 hours ago

    Chennai, Tamil Nadu, India Glory Power Solutions Pvt Ltd Full time

    **We are Hiring!!!** **Designation**:Customer Support Associate **Languages known: Kannada or Malayalam or Telugu** **Qualification**:Both Graduates & Under Graduates can apply. **Experience**:0-2 year **Shift**: Day shift, Fixed Sunday week off **Salary**: 16K - 22k **Location**:Saidapet, Chennai **Roles and Responsibilities**: **Handle customer...

  • Customer Service Associate

    3 days ago

    Ambattur, Chennai, Tamil Nadu, India Hire Lab Career Solutions Full time

    Designation - Customer Service Associate Qualification - Graduation Language Proficiency - English, Hindi,Telugu, Tamil,Kannada Shifts - Rotational **Job Types**: Full-time, Permanent **Salary**: ₹20,000.00 - ₹24,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Rotational shift Supplemental pay...

  • Customer Service Associate

    1 week ago

    Chennai, Tamil Nadu, India Glory Power Solutions Pvt Ltd Full time

    **We are Hiring!!!** **Designation**: Customer Service Associate **Industry**:Telecom **Experience : Min 6 months** **Languages Known**: **English & Hindi** **English & Kannada** **English & Malayalam** **English & Telugu** **Qualification**: Graduate **Salary**: (Telugu OR Tamil) with English - 2.46 LPA (Malayalam OR Kannada) with English - 2.70 LPA (Hindi...

  • Customer Service

    23 hours ago

    Chennai, Tamil Nadu, India NatWest Group Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Join us as a Customer Service & Operations Associate - In this customer centric role, we’ll look to...