Operational Executive
10 hours ago
Key Responsibilities:
Client Documentation Management:
Inform the clients about the whole process of documentation
Collect, verify, and maintain all necessary KYC documentation for new and existing
clients.
Ensure that all documents are complete, accurate, and compliant with relevant
regulations.
Process and review sender registration documents for new clients or sender
accounts.
Coordinate with clients to resolve any missing or incomplete documentation.
Compliance and Regulatory Adherence:
Stay up to date with regulatory changes and requirements related to KYC and sender
registration.
Ensure that all documentation and processes align with company policies and
regulatory standards.
Assist in conducting regular audits to ensure compliance and identify any potential
discrepancies or risks.
Communication and Client Support:
Serve as the primary point of contact for clients and internal teams regarding KYC
and sender registration documentation.
Provide clear, timely, and professional communication to clients regarding
document submission, status updates, and follow-up requests.
Collaborate with internal teams to resolve any client-related issues or queries. Data Management and Reporting:
Maintain accurate and up-to-date records of all client documentation the company's internal systems. Prepare periodic reports on KYC and sender registration p
rogress for internal review.
Assist in tracking and ensuring all compliance deadlines are met.
Collaboration with the Support Team:
Work closely with other members of the Support Team to address client needs,
escalate issues, and ensure smooth operations.
Provide support for the development and optimization of internal processes and
tools used for documentation management.
Qualifications and Skills:
Bachelor's degree or equivalent experience in business administration, finance, or a related
field.
Minimum of 1-2 years of experience in operations, client support, or a compliance-related
role.
Familiarity with KYC regulations and sender registration processes.
Strong attention to detail and ability to handle sensitive information with discretion.
Excellent communication skills, both written and verbal.
Proficient in using Microsoft OƯice Suite (Word, Excel, PowerPoint) and other oƯice
software.
Ability to work independently and as part of a team in a fast-paced environment.
Strong organizational and time management skills, with the ability to handle multiple tasks
and prioritize eƯectively.
Preferred Skills:
Experience working in the financial services or payments industry.
Knowledge of relevant regulatory bodies and compliance requirements in the financial
sector.
Schedule:
- Day shift
Work Location: In person
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