Head of Operations

**HelpRush is Kashmir's first real-time, hyperlocal services platform—connecting customers with verified electricians, plumbers, carpenters, appliance technicians, cleaners, and more. We are building the future of home services with trust, speed, and technology at the core.

We are now looking for a Head of Operations to build and lead our end-to-end Supply Operations engine: provider onboarding, verification, training, bookings flow, quality, and daily execution.

If you love building systems from scratch, working with people on the ground, and scaling an operationally heavy, technology-driven startup—this role is for you.

⸻**

**What You'll Own

1. Supply

Onboarding & Verification
• Build

the entire onboarding pipeline for service providers across categories
• Overse

e KYC, skill verification, background checks, and insurance compliance
• Ensure

100% trust, safety, and quality standards

1. Day-t

o

-Day Operations Management
• Run da

ily operations to ensure smooth bookings and service delivery
• Monito

r live jobs, delays, escalations, RushHour workflows, and city-wise demand
• Manage

availability, response rates, and supply-health metrics across pin codes

1. Provi

d

er Performance & Quality
• Build

rating systems, feedback loops, and performance management
• Drive

training programs and behaviour standards for providers
• Improv

e cancellation rates, NPS, repeat bookings, and service experience

1. Team

L

eadership & Execution
• Hire,

train, and manage Onboarding Executives and Support Ops staff
• Build

SOPs, dashboards, and processes for execution at scale
• Lead m

orning stand-ups, drive targets, and run city-level operations like a war room

1. Strat

e

gy & Growth
• Plan s

upply growth across new pin codes and new service categories
• Work w

ith Tech & Product teams to refine the HelpRush provider experience
• Bring

operational insights that directly shape the product roadmap

⸻

**What We're Looking For
• 3–7 ye

ars of experience in operations (startup, hyperlocal, logistics, services, field ops preferred)
• Strong

execution mindset — you love the field, the people, and the real work
• Fluent

in dealing with technicians, blue-collar workers, and diverse communities
• Data-d

riven decision making (Excel/Sheets comfort required)
• Abilit

y to design repeatable processes and run ops at high discipline
• Strong

communication, negotiation, and multi-tasking skills
• Abilit

y to work in a fast-paced, founder-driven environment
• Prior

experience in Urban Company, Dunzo, Zepto, OYO, Uber, or similar ops-led environments is a big plus

⸻

**What You'll Get
• Opport

unity to build the core real-time operations engine of HelpRush
• Direct

mentorship from the Founder/CEO
• High o

wnership, autonomy, and visibility
• A chan

ce to shape the service economy of Kashmir from the ground up
• Fast g

rowth and leadership opportunities as we scale

⸻

**How to Apply

Send your

CV + short note on why you are the right fit to:

**.inOr messag

e us directly on LinkedIn.****