Customer Delight Officer

4 days ago


Kalyan Nagar Bengaluru Karnataka, India CLINTS HR SOLUTION LLP Full time

Required
- 2 years of experience in a marketing role, preferably with a focus on customer experience or customer success. Excellent communication skill

Responsibilities: ❖ Reach out to customers who have abandoned carts via phone to assist and encourage conversions.

❖ Understand customer needs, address concerns, and provide personalized assistance to drive sales.

❖ Maintain detailed call records and track outcomes to measure success.

❖ Collaborate with the team to achieve daily and weekly sales targets.

❖ Respond to customer queries on Instagram and WhatsApp, ensuring timely and helpful communication.

❖ Post engaging content on Dabble’s Instagram Community page.

❖ Create opportunities for workshops and pop-ups to drive engagement.

❖ Manage bulk order processes, including closures and raising invoices.

❖ Collect and manage reviews across channels to strengthen customer trust.

❖ Handle service issues effectively to ensure customer satisfaction and retention.

❖ Work with leads to identify and generate new sales opportunities.

❖ Identify, qualify, and execute collaborations with brands, influencers, and stores to expand Dabble’s reach and build strategic partnerships

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Sales: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person



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