Service Delivery Executive

2 weeks ago

Bengaluru Karnataka, India City & Guilds Group Full time

Are you an organised, detail-oriented professional with a passion for delivering excellent customer service? Were looking for a **Service Delivery Executive** to play a key role in supporting the smooth operation of our End Point Assessment (EPA) service.

Our offices are based Bengaluru - 560103, Karnataka.

You will be required to come into the office every day for the first 3-4 weeks in the role.

You will then be able to work from home if preferred but you will need to come into the office when needed.

**About the role**:

- Ensure high-quality delivery of EPA services, including uploading results, checking evidence uploaded by customers meets regulatory requirements, managing certificates, troubleshooting errors, and supporting UK teams.
- Maintain and update data systems, like Excel trackers, while following and improving processes.
- Communicate effectively with stakeholders, providing advice, support, and training when needed.
- Monitor activities to meet quality standards and identify areas for improvement.

**About you**:

- Strong IT and Microsoft Office skills.
- Excellent planning, communication, and problem-solving abilities.
- Attention to detail with a customer-focused, proactive mindset.
- Flexibility and adaptability to change.

Desirable Skills
- Experience improving processes and maintaining dashboards or trackers.
- Confidence in Excel and data reporting tools.
- Familiarity with delivering and monitoring key services.

**Our Story and Mission**:
To find out more about City & Guilds please click on the following link:
About us | City & Guilds

**What We Offer**:
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

Youll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.

**Next Steps and how to apply**:

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