Service Delivery Executive

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Key Responsibilities**:

- Leads and manages a virtual team of Service Delivery experts to manage the delivery governance and continual service improvement of Corporate IT into regions and service divisions.
- Maintains a holistic position across regions and service divisions to ensure full objectivity and impartiality whilst maintaining the Digital Office strategic direction for Corporate IT.
- Ensures that the standard governance model is implemented and adhered to across regions and service divisions.
- Develops standardized frameworks, methodologies, tools, systems and reporting across regions and service divisions that is required to ensure successful governance and the performance of Corporate IT Service Delivery.
- Develops and maintains digital real time reporting capabilities to ensure deep analytical and insights on operations to drive improvements.
- Works closely with delivery Operations and Service Management teams to ensure operational reports are delivered and analysed to provide feedback on trends, exceptions and insights.
- Drives optimization and lowers the cost of services through digitalization, standardisation, optimization, and centralization to meet the cost saving targets.
- Drives and assists regions and service divisions to simplify, consolidate, modernize, and/or retire regional tier 2/3 platforms in line with Digital Blueprint.
- Ensures information and communication is effectively flowing into regions, service divisions and end users from our parts of the Digital Office.
- Establishes excellent working relationships with internal business stakeholders

**Knowledge and Attributes**:

- Extended understanding of business strategy and the ability to align service delivery efforts with organizational goals is vital.
- Extended proficiency in using data and analytics to make informed decisions, track the performance of service delivery, and identify areas for improvement.
- Proven ability to collaborate and build relationships with executives, department heads, and other stakeholders to gain buy-in and support for service delivery transformation efforts.
- Extended knowledge and understanding of IT industry environment and business needs.
- Extended business awareness and solid analytical skills.
- Extended financial management and commercial skills.
- Excellent communication skills (verbal and written) coupled with excellent questioning skills.
- Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations.
- Good problem-solving skills and ability to understand new issues quickly and make wise decisions.
- Excellent client relationship building and engagement skills.
- Ability to persuade, negotiate and influence key stakeholders.
- Excellent project management skills

**Academic Qualifications and Certifications**:

- Relevant bachelor's degree or equivalent in Information Technology or a related field.
- ITIL Foundation V4 or higher preferred.
- SIAM - Service Integration and Management Foundation would be advantageous.
- Project Management certification would be advantageous
- **Required experience**:

- Extended demonstrated experience in a similar role preferably gained within a global IT services organization.
- Extended demonstrated experience in IT service delivery management for large multinational.
- Extended demonstrated experience leading and managing a team of service delivery specialists.
- Extended demonstrated continuous service improvement experience.
- Extended demonstrated client satisfaction experience is essential.
- Advanced demonstrated experience in Resource Coordination is beneficial.

**Workplace type**:
Hybrid Working

**About NTT DATA**

**Equal Opportunity Employer