Front Office Executive
2 days ago
Job Title: Front Office Executive
Department: Front Office
Reports to: Front Office Manager
Job Summary:
To ensure a warm and welcoming experience for our guests, while efficiently managing front desk operations, handling guest requests, and maintaining high levels of customer satisfaction.
Key Responsibilities:
1. Guest Check-in/Check-out: Handle guest arrivals and departures, including check-in, check-out, and room assignments.
2. Room Allocation: Assign rooms according to guest preferences and hotel policies.
3. Guest Services: Provide exceptional customer service, respond to guest queries, and resolve issues promptly.
4. Telephone Handling: Manage incoming and outgoing calls, take messages, and forward calls to relevant departments.
5. Reservation Management: Handle room reservations, cancellations, and modifications.
6. Cash Handling: Process guest payments, handle cash transactions, and maintain accuracy.
7. Communication: Liaise with other departments (Housekeeping, F&B, etc.) to ensure seamless service.
8. Record Keeping: Maintain accurate records, reports, and guest information.
9. Hotel Policies: Ensure compliance with hotel policies, procedures, and standards.
**Requirements**:
1. Education: High school diploma or equivalent required; degree in Hospitality or related field preferred.
2. Experience: 1-2 years of experience in front office operations.
3. Skills:
- Excellent communication and customer service skills.
- Ability to work under pressure and multitask.
- Strong attention to detail and organizational skills.
- Proficient in hotel software and systems.
4. Language: Fluent in English; additional languages an asset.
Working Conditions:
1. Work Environment: Fast-paced front office environment.
2. Physical Demands: Stand for long periods, use computer equipment.
3. Overtime: May require overtime, evenings, and weekends.
What We Offer:
1. Competitive Salary and benefits package.
2. Opportunities for career growth and development.
3. Collaborative and dynamic work environment.
**Benefits**:
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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