Front Office Executive

2 days ago

Bengaluru Karnataka, India ITC Fortune Park JP Celestial Full time

Job Title: Front Office Executive

Department: Front Office

Reports to: Front Office Manager

Job Summary:
To ensure a warm and welcoming experience for our guests, while efficiently managing front desk operations, handling guest requests, and maintaining high levels of customer satisfaction.

Key Responsibilities:
1. Guest Check-in/Check-out: Handle guest arrivals and departures, including check-in, check-out, and room assignments.

2. Room Allocation: Assign rooms according to guest preferences and hotel policies.

3. Guest Services: Provide exceptional customer service, respond to guest queries, and resolve issues promptly.

4. Telephone Handling: Manage incoming and outgoing calls, take messages, and forward calls to relevant departments.

5. Reservation Management: Handle room reservations, cancellations, and modifications.

6. Cash Handling: Process guest payments, handle cash transactions, and maintain accuracy.

7. Communication: Liaise with other departments (Housekeeping, F&B, etc.) to ensure seamless service.

8. Record Keeping: Maintain accurate records, reports, and guest information.

9. Hotel Policies: Ensure compliance with hotel policies, procedures, and standards.

**Requirements**:
1. Education: High school diploma or equivalent required; degree in Hospitality or related field preferred.

2. Experience: 1-2 years of experience in front office operations.

3. Skills:

- Excellent communication and customer service skills.
- Ability to work under pressure and multitask.
- Strong attention to detail and organizational skills.
- Proficient in hotel software and systems.

4. Language: Fluent in English; additional languages an asset.

Working Conditions:
1. Work Environment: Fast-paced front office environment.

2. Physical Demands: Stand for long periods, use computer equipment.

3. Overtime: May require overtime, evenings, and weekends.

What We Offer:
1. Competitive Salary and benefits package.

2. Opportunities for career growth and development.

3. Collaborative and dynamic work environment.

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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