CRM Administration

15 hours ago

India Office Beacon Full time

with a good understanding how a CRM should and can be utilized across the organization.
- who has skills using online technology and has the curiosity and expertise to learn a CRM and explore the use cases
- who takes data quality seriously and works to maintain a clean and unfettered database.
- Who can create reports and charts as per the need of various business functions
- Works with the entire organization as a CRM Owner; trains people to ensure the CRM is understood by new and existing users; and helps the system to grow and evolve.
- Provides support and training for staff in data entry and basic management.
- Assesses various options for optimizing and customizing the system to help the system grow and evolve.
- Attends regular meetings with support staff and various team members to review upcoming issues, items, and training.
- Gather and deliver the requirements from various departments for the required roles & permissions to the System and modules
- Collect the Reports and Charts requirements from Various functions, assess them and prepare it on the System
- Analyse the functional & technical gap in the system and report to the Product Manager
- Work closely with the Software Support team to assist with any issues / requirements from the system level.

**Job Requirements**
- Proven customer service orientation combined with the ability to work well with others, in the office and out.
- Creativity, initiative, excitement about the possibilities of the CRM.
- Strong spreadsheet skills.
- Excellent business analysis and problem solving skills.
- Excellent interpersonal skills.
- Ability to work with people of varying technical skills.
- Previous experience in an end-user technical support role (such as Salesforce).
- Quick, analytical thinker.
- Ability to effectively communicate complex concepts.
- CMS & Scripting experience would be a plus.
- Past experience as Salesforce Administration is big plus

QUALIFICATIONS
- 5+ Years’ experience as System Analyst (CRM exp is mandatory)_
- _BE / B-Tech in IT, Software or MCA
- Good verbal and written communication skills_
- _Flexible to work during US timing

**Benefits**

Health plan

Retirement plan

**Other Details**
- Job Function
- Information Technology
- Employment Type
- Full-time
- Experience Level
- Mid-Senior level
- Education Level
- Bachelor's Degree

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