CRM Developer

Job Description Job Title: CRM Developer Location: NxtWave Office, Hyderabad Work Schedule: 6 days/week About the Role: We are seeking a dynamic CRM Developer to plan, implement, and optimize our CRM strategies. You will manage integrations, monitor system performance, enhance data capture, and identify opportunities for process improvement. Collaborating closely with CRM Administrators and cross-functional teams, you will ensure the CRM system aligns with business goals and delivers a seamless user experience. Key Responsibilities Strategic Planning & Implementation - Develop and execute CRM implementation plans aligned with business objectives. - Monitor system performance, identify trends, and drive user adoption. - Manage CRM integrations with other business tools for seamless data flow. - Identify and prioritize process improvements leveraging CRM capabilities. Data Management & Optimization - Optimize data capture processes to ensure accurate and comprehensive customer information. - Prioritize tasks based on business needs and strategic impact. - Document CRM processes, workflows, and system configurations. Collaboration & Communication - Work with CRM Administrators, sales, marketing, and service teams to meet requirements. - Engage stakeholders to gather feedback, align priorities, and communicate progress. - Support user training and adoption for effective use of CRM tools. Continuous Improvement & Innovation - Stay updated on CRM best practices, industry trends, and emerging technologies. - Identify opportunities to enhance user experience and system efficiency. Qualities We Value - Analytical Thinker: Make data-driven decisions through strong analysis. - Problem Solver: Proactively identify and address challenges. - Collaborative: Work effectively across cross-functional teams. - Adaptable: Thrive in a dynamic, evolving environment. - Proactive: Take initiative in identifying improvements. - Effective Communicator: Present information clearly to technical and non-technical stakeholders. - Continuous Learner: Stay updated on CRM trends and technologies. Qualifications - Bachelor's degree in Business Administration, Information Technology, or related field. - Proven experience as a CRM Associate Product Manager or similar role. - Strong understanding of CRM systems and data management principles. - Excellent communication and interpersonal skills. Skills Foundational Skills: - CRM Strategy development and execution aligned with business goals. - Data analysis and interpretation for informed decision-making. - Project management, prioritization, and multitasking abilities. Technical Skills: - Proficiency with CRM platforms (Salesforce, Zoho, Microsoft Dynamics). - Experience managing CRM integrations with other business applications. - Ability to troubleshoot technical issues and provide user support. Why Work with Us - Career Development: Opportunities for professional growth and advancement. - Innovative Environment: Work in a culture that values creativity and continuous improvement. - Impactful Role: Ensure CRM delivers value to teams and customers. - Collaborative Culture: Join a diverse, supportive, and inclusive team. Compensation: Competitive, based on experience and qualifications. Work Arrangement: On-site at Hyderabad. Join Us: If you're passionate about CRM systems and excited by dynamic challenges, we want to hear from you