Mt - P&C Uw

**_With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to_**
**_ go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower._**

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**_Welcome to the relentless pursuit of better._**

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**_Management Trainee, Property & Casualty Insurance_**

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**_In this role, you are expected to have good knowledge of underwriting support work for P&C Insurance clients._**

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**_Responsibilities_**

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**_Manage teams and service level targets. _**

**_Guide direct reports, comprised of associates and SMEs, span exp of 12-15 FTEs _**

**_Monitor, analyze, and report on trends in the key performance drivers for team _**

**_Leading weekly/monthly/quarterly discussions on operations with client stakeholders _**

**_Understanding of risks faced by the function and the controls in place to manage and mitigate risks _**

**_Ensuring clarity around priorities and goals for the entire functional area _**

**_Ability to function effectively in a team environment exercising good judgment _**

**_Facilitating goal-level creation for the broader function and works with managers to ensure the goals cascade to all associates _**

**_Guiding the talent identification and development processes for a function. _**

**_Approving hiring and redeployment requests within his/her group _**

**_Queue Management - Effectively managing and monitoring queue _**

**_Performing Quality Audits and sharing detailed feedback for maintaining quality standards. _**

**_Root Cause Analysis on escalations received _**

**_Very good problem-solving skills & attention to detail. _**

**_Ability to accurately interpret and compile information from a variety of sources and systems _**

**_Ability to function effectively in a team environment exercising good judgment _**

**_Ability to meet outlined and expected standards of timeliness and accuracy in completion of work _**

**_Thoroughly review incoming requests and policy issuance information for completeness. Record and refer those that are outside the guidelines to the underwriting department for approval. _**

**_Provide quality control and assembly for all types of policies and endorsements generated by the business unit. _**

**_Ensure that turnaround time and quality of documents meets Company service standards _**

**_Provide customer service to underwriters, operations staff across the country(s), and other functions within Travelers. Contact internal resources to research and resolve issues _**

**_Take ownership for work-in-progress issues as an individual and team member by continuously looking for ways to improve/streamline work and procedures, which increase the efficiency of the team. _**

**_Manage own work in process and support team efforts to ensure that individual, team, and office goals are met of performing quality audits_**

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**_Should be responsible for weekly/monthly reporting to both internal management and client stakeholders_**

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**_Qualifications we seek in you_**:
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- Minimum qualifications_
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**_Any Graduate_**

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**_Relevant experience in Underwriting support function for P&C Insurance Industry (Intake Claims)_**

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**_People span exp of 7+ FTEs_**

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**_Communication - Good Written and spoken Communication Skills_**

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**_Excel Skills - Intermediate_**

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**_MS Word
- Intermediate_**

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- Preferred qualifications_
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**_Preferred Certification: AINS, IIA, CIP, CPCU_**

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**_Onsite transition experience._**

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**_Green Belt certification_**

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**_React proactively, positively, patiently and effectively for seeking clarifications, have a customer centric approach in problem solving_**

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**_Excellent processing skills and a positive, ‘can do” attitude. _**

**_Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. _**
**_Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity,