Customer Support Associate

3 days ago

Delhi Delhi, India Mr. Move Full time

**Job Title**: Customer Support Executive - After Sales

**Location**: New Delhi

**Reporting to**: Customer Service Manager / Operations Manager

**Employment Type**: Full-time

**Job Overview**:
**Key Responsibilities**:

- Act as the main point of contact for customers after the sale is closed.
- Confirm customer requirements and coordinate the next steps post-sales (such as scheduling, documentation, or service delivery).
- Address customer queries, concerns, or complaints in a timely and professional manner.
- Coordinate with internal departments (operations, logistics, accounts) to ensure seamless execution of services.
- Track customer satisfaction and collect feedback to support continuous improvement.
- Ensure all after-sales processes are documented and followed as per company standards.
- Follow up on pending services or issues until resolution is achieved.
- Maintain updated records of customer interactions and service status in CRM or tracking tools.
- Escalate unresolved or complex issues to the relevant department or manager.
- Support in generating repeat business and referrals by offering a positive customer experience.

**Required Skills & Qualifications**:

- Bachelor's degree in Business Administration, Customer Service, or a related field.
- Freshers can apply
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in MS Office and CRM systems.
- A customer-first mindset with patience and professionalism.

**Preferred Qualities**:

- Experience in after-sales service in the packers & movers, logistics, or relocation industry.
- Fluency in English and local language(s).
- Strong organizational skills and attention to detail.

**Job Types**: Full-time, Permanent

Pay: ₹11,446.59 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Willingness to travel:

- 50% (required)

Work Location: In person

**Speak with the employer**
+91 9810818387

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