Helpdesk

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Helpdesk Executive
Property and Asset Management

**What this job involves**:
Centralizing all logs and requests
What we’re looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, you’ll provide superior call logging services—receiving and logging complaints containing complete details of the requests.

Receive & log calls/complaints/requests from clients/customers/tenants etc into the Servimax.
Handle Servimax Software Efficiently and Effectively.
Forwarding on reactive calls to shift engineers.
Issue job cards.
Inputting weekly timesheets from Engineers.
Answering queries from the tenants
Liaising frequently with tenants
Generating Performance reports to present to Mall Manager on Monthly basis
Maintaining the ongoing works schedule
Filing of paperwork
Taking/Producing Minutes of Weekly and Monthly Meetings
Daily operations of the “Help Desk” function including delivery, problem escalation/resolution.
Notify the Safety & Security Head/ Officer and Mall Manager on site at the time of all Emergency Calls.
Maintenance and monitoring of network resources such as Printers, Fax Machines and other office equipments is required

In addition to the above mentioned duties and job functions, any other assignments given by Management, within the purview of the contract.

**Minimum Skills Requirement**:
Good communication skills
Ability to work under time constraints and meet deadlines.
Ability to anticipate and resolve problems.
Ability to foster a cooperative work environment.

Education and Experience
Any Bachelor’s degree. you’ll need between Two
- and Four-years’ experience in Facility (OR) Property Management. A working knowledge of any major vertical industry will also be very helpful.

An eye for detail
You’ll have an eye for detail and an ability to analyse qualitative and quantitative information - and translate this into strategic deliverables.

Great organisational skills
You’ll have great time management and organisational skills and be good at meeting deadlines in a fast-paced work environment and adapting to your team’s or client’s changing requirements.

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.