Systems Administrator

**Why Kyndryl**

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

**Your Role and Responsibilities**
- Active driver for the constant improvement of the current environments (incl. Citrix Virtual Desktops / VDI, Citrix Virtual Apps and Citrix

Gateway)
- Driving and leading internal platform projects, proof of concepts and development initiatives
- Maintain adherence to architectural standards/principles, global product-specific guidelines, usability design standards, etc.
- Provide support and documentation to assist in sustaining projects during the transition to production.
- Input into internal and external organizations towards development of standards as well as efficiencies
- Provide input into product selection and standards, design, and certification
- Adheres to engineering methodologies and architecture global standards.
- Provide feedback regarding development and engineering methodologies, standards and leading practices.
- Identifies potential points of contention for missed activities and notify leadership of situation with possible solutions.
- Execution of process engineering and operational improvement initiatives for automation tooling
- Resolve and act as escalation and coordination point for incidents and problems related to affected services
- Requirements gathering for design, development and deployment
- Root cause analysis and improvement solutions
- Executing scheduled or unscheduled development of solutions for other technology domains
- Performing audits and analysis of existing products for the purpose of ensuring proper configuration management and consistency.
- Adhere to E&Y and ITIL guidelines for Incident, Problem, and Change Management

Analytical/Decision Making Responsibilities:

- Ability to work well within a multi-disciplinary team structure, but also independently
- Ability to work with 3rd party vendors (i.e. Microsoft, Citrix, VMware etc.) for escalation of issues
- Demonstrates analytical and systematic approach to problem solving.
- Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences.
- Is able to plan, schedule and monitor work activities in order to meet time and quality targets.
- Good appreciation of wider field of information systems, its use in relevant employment areas and how it relates to the business

**Required Technical and Professional Expertise**

Experience in Citrix Virtual Application & Virtual Desktop delivery utilizing Citrix, VMware, Microsoft
- Ability to provision, monitor, optimize and scale Virtual infrastructure
- Coding capability in one or more languages, especially PowerShell
- Knowledge and/or experience on designing, developing, deploying Citrix based solutions
- Experience with hypervisors, VMware, Microsoft, Azure highly preferred
- Experience with Citrix NetScaler Gateway solutions for scaling, access and HA
- Windows administration, active directory and group policy experience
- Deep understanding of networking standards and Citrix Protocols
- Interest and ability to learn other technologies and tools as needed
- Exposure and hands on experience with Azure
- Experience with various Microsoft and open-source based platforms is a plus (such as IIS, SQL, MsSQ)
- Apple Mac experience or knowledge

**Preferred Technical and Professional Experience**
- Active driver for the constant improvement of the current environments (incl. Citrix Virtual Desktops / VDI, Citrix Virtual Apps and Citrix

Gateway)
- Driving and leading internal platform projects, proof of concepts and development initiatives
- Maintain adherence to architectural standards/principles, global product-specific guidelines, usability design standards, etc.
- Provide support and documentation to assist in sustaining projects during the transition to production.
- Input into internal and external organizations towards development of standards as well as efficiencies
- Provide input into product selection and standards, design, and certification
- Adheres to engineering methodologies and architecture global standards.
- Provide feedback regarding development and engineering methodologies, standards and leading practices.
- Identifies potential points of contention for missed activities and notify leadership of situation with possible solutions.
- Execution of process engineering and operational improvement initiatives for automation tooling
- Resolve and ac