Housekeeping Desk Attendant

2 days ago

Shivaji Nagar Pune Maharashtra, India Ambience group of Hotels Full time

**DUTIES AND RESPONSIBILITIES**:

- Good knowledge of handling guest requests.
- Good knowledge of Housekeeping operations.
- Responsible for Departmental keys and guest room master cards.
- Responsible for all calls coming to the Desk and to convey the right message to the right person.
- Maintaining records related to day-to-day operations of Housekeeping.
- Follow up with concerned departments in case of guest requests/ complaints.
- Updating the Housekeeping data board with information like VIP in-house, Today’s occupancy Percentage, arrivals, departures, to-do list, rooms for super cleaning, etc.
- Good understanding of property management software
- Allocate work for each staff according to the point system/workload for the day.
- Should have good telephone etiquette.
- Make the relevant room status changes on the software as per the instructions given by floor supervisors.
- Prepare the missing/broken item register.
- Handle the lost and found procedures and all inquiries.
- Coordinate with the Engineering / Maintenance department for room maintenance issues.
- Coordinate with the Front office department.
- Should have complete information related to all the rooms in the hotel.
- Should have information of every staff, And where they are allotted for the work. E.g. Staff allocated for Floor 1, public area etc.
- Give proper handover to the next shift and mention all responsibilities in detail to the next shift staff before leaving.

**PREREQUISITES**:
Good communication skills with Strong interpersonal and problem-solving abilities. Highly responsible & reliable and also ability to work cohesively with colleagues.

**EDUCATION**:
Education High school or equivalent education is required. Bachelor’s Degree preferred.

**EXPERIENCE**:
Experience Two to three years of experience managing entry-level employees. Minimum two years of housekeeping supervisory experience in the hotel industry.

**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹14,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

**Experience**:

- Housekeeping: 2 years (required)
- total work: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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