Contributor Field Services

6 days ago


Bengaluru, India Sabre Full time

Location: Bangalore, Karnataka, IN- Remote Options (if applicable): Flexible remote options**Req ID**: 59667

**Job Family**: Administrative

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey
- Serve as the first point of contact for technical issues and requests
- Clearly explain the problem-solving process with customers
- Perform remote troubleshooting and proactive user engagements
- Proactively engage technical teams and vendors to escalate and resolve problems
- Use analytic tools and dashboards to identify user issues and execute remote actions
- Use Service Now for incident and problem management activities
- Conduct IT support onboarding sessions with new staff
- Identify and suggest IT support process or procedure improvements

**Job Requirements**:

- Excellent communication skills - verbal and written
- 3+ years in IT service or support roles
- 3+ years supporting Microsoft 365 products, Windows 10 and laptop technologies
- 3+ years managing Azure Active Directory users and objects
- 3+ years diagnosing LAN, WAN and VPN issues
- Knowledge of Microsoft Endpoint Manager / InTune
- Experience with Service Now incident management and knowledge articles
- Experience working within an ITIL framework
- Experience leading training sessions and/or meetings
- Desired - Experience working with Mac’s
- Desired - Nexthink (Digital Employee Experience tool)
- Desired - IT Certifications or IT tertiary qualification

**Stay connected with Sabre Careers**

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