Field Service Specialist

3 days ago

Bengaluru, Karnataka, India beBeeService Full time ₹ 80,00,000

Job Overview

We are seeking a skilled Service Engineer to join our team. As a Service Engineer, you will be responsible for providing on-site service support to our customers in the Guwahati region and surrounding areas.

Key Responsibilities

  • Attend field complaints and provide timely service support at customer sites.
  • Handle commissioning calls ensuring correct installation, testing, and performance verification.
  • Diagnose and troubleshoot mechanical and electrical issues.
  • Minimize Turnaround Time (TAT) for complaint resolution and improve Mean Time to Repair (MTTR).
  • Provide inputs for AMC and other aftermarket growth opportunities.

Requirements

  • Diploma / Graduate in Mechanical or Electrical Engineering.
  • 3–4 years of relevant experience in field service, installation, or maintenance.
  • Strong knowledge of service, commissioning, and troubleshooting processes.

Benefits

  • Opportunity to work independently and meet service SLAs.
  • Commitment to customer satisfaction and efficiency improvements.

Performance Indicators

  • Timely closure of customer complaints.
  • Reduction in service TAT & MTTR.
  • Number of commissioning activities completed successfully.
  • Contribution to aftermarket and AMC opportunities.

What We Offer

We offer a competitive salary and opportunities for professional growth and development.

About Us

We are a leading provider of service solutions in the Guwahati region and surrounding areas.

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