Technical Field Support Specialist

5 days ago

Bengaluru, Karnataka, India beBeeFieldService Full time ₹ 60,00,000 - ₹ 85,00,000
Technical Field Support Specialist

We are seeking a proactive and skilled technical field support specialist to be our frontline service representative, ensuring customer satisfaction and contributing to our business objectives.

The ideal candidate will have strong technical and analytical skills, with a proven ability to work independently in a field-based role. This position involves managing all on-site service activities, from routine maintenance to complex repairs.

Key Responsibilities:
  • On-Site Service: Attend to breakdown calls, perform equipment installations, and complete scheduled preventive maintenance. Handle parts requests and close transactions under warranty or as chargeable services.
  • Customer Engagement: Promote service contracts and consumables, demonstrate products, and provide training to customers. Build strong relationships to ensure success.
  • Sales Support: Identify potential parts and equipment requirements to generate service leads for the sales team. Submit quotes and collect purchase orders.
  • Documentation & Coordination: Update all service reports in Oracle. Coordinate with other departments to resolve technical issues and ensure seamless service delivery.
Required Skills and Qualifications:
  • Experience: A minimum of 3+ years of field service experience is required.
  • Education: A Diploma or Engineering degree in any stream.
  • Skills:
    • The ability to work well independently and prioritize a demanding workload.
    • Strong analytical skills to diagnose and provide solutions for technical problems.
    • Excellent communication skills to interact effectively with customers and internal teams.
    • The initiative to establish new processes and a strong ability to multitask.
    • Language: Familiarity with the local language is essential for effective communication with customers.

This role requires a proactive and skilled individual who can manage on-site service activities, engage with customers, and support sales efforts. The ideal candidate will have strong technical and analytical skills, excellent communication skills, and the ability to work well independently.

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