Sales IT Support

2 weeks ago

Lucknow Uttar Pradesh, India Vexil Infotech private Limited Full time

**Sales IT Support**

**About Company**

**Position**: IT Support
**Experience**: 0-2 years
**Location**: Lucknow & Noida

**Job Type**: Full-time
- Committed to delivering high-quality service and utilizing strong communication skills to ensure the smooth operation of our state-of-the-art systems.
- Ability to accurately identify client issues, interpret them, and propose solutions based on in-depth product knowledge.

**Required skills**:

- Proficiency in Financial Applications and Service Desk Voice Support
- Excellent English communication
- 0-2 years of experience

**Roles & Responsibilities**:

- Providing clients with service desk voice support, utilizing deep product knowledge to resolve issues.
- Managing service desk operations and ensuring high system performance while effectively communicating with clients.
- Interpreting and formulating resolutions for client issues, leveraging strong communication skills and product expertise.
- Collaborating with cross-functional teams to ensure timely issue resolution.

**Professional & Technical Skills**:

- Required Skills: Service Desk Voice Support, Service Desk Management
- Solid understanding of IT operations and support processes.
- Experience with incident management and problem management processes. - Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.

Shift:

- Day shift

**Experience**:

- total work: 1 year (required)
- IT support: 1 year (required)
- Sales: 1 year (required)
- Communication skills: 1 year (required)

Work Location: In person

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