
Consumer Experience Representative
5 days ago
**ABOUT THE ROLE AND TEAM**:
The Ecommerce team in India supports the US Ecommerce in different functional areas such as merchandising, customer excellence (envelope design, order edits and approvals for printing) and invitation designing. As a part of consumer excellence, our team works on the orders sent across by couples for their invitation envelopes. We are looking for a capable individual with the ability to achieve 100% of daily productivity while maintaining stellar accuracy.
**RESPONSIBILITY**:
- Completing day-to-day orders received for envelopes within 24 hours TAT
- Edit/update the existing envelope orders as per the customers’ suggestions
- Send proofs of completed orders to the customers
- Check the quality of the envelope order worked on by you or other team members
**SUCCESSFUL CANDIDATES HAVE**:
- Fluent in English & Hindi
- Basic knowledge and fluency of MS Excel and Internet
- Fast learner and multi-tasker
- Execution of work in a timebound manner
- Team player with a positive attitude to help drive team targets
- Attention to detail
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