Customer Relationship Executive

3 days ago

Amravati, India RAYON SOLAR Full time

**Responsibilities**
- **Handling Customer Calls Professionally**:

- Respond to inbound calls, addressing customer queries and concerns effectively.
- Provide accurate and detailed information about the company’s products, services, and policies.
- Resolve customer complaints in a polite and timely manner, ensuring customer satisfaction.
- **Maintaining and Updating the Customer Database**:

- Record customer interactions, feedback, and complaints in a systematic manner.
- Update customer profiles with the latest information, ensuring database accuracy.
- Regularly monitor and manage records to enhance efficiency and track customer history.
- **Providing Product/Service Information**:

- Explain product features, benefits clearly to customers.
- Inform customers about ongoing promotions, discounts, or new offerings.
- **Managing Multi-Channel Communication**:

- Ensure consistent communication across all channels for a seamless customer experience.
- **Problem Resolution and Escalation**:

- Identify and troubleshoot customer issues, providing effective solutions.
- Escalate unresolved issues to the appropriate department while ensuring follow-up until resolution.
- **Upselling and Cross-Selling Opportunities**:

- Identify customer needs and suggest additional products or services that add value.
- Educate customers about relevant add-ons or upgrades to enhance their experience.

**Skills Required**:

- **Excellent Communication Skills**:

- Proficiency in verbal and written communication to engage effectively with customers.
- Active listening skills to understand customer needs and concerns.
- **Basic Computer Knowledge**:

- Familiarity with customer relationship management (CRM) tools and databases.
- **Problem-Solving Abilities**:

- Analytical skills to diagnose issues and propose actionable solutions.
- Patience and empathy to handle irate or distressed customers professionally.
- **Time Management and Organizational Skills**:

- Manage multiple calls and tasks efficiently without compromising service quality.
- Prioritize urgent queries to meet customer expectations.
- **Adaptability**:

- Ability to learn about new products, services, and tools quickly.
- Flexibility to work under pressure or adapt to changes in processes or customer demands.
- **Team Collaboration**:

- Coordinate with other departments to resolve customer issues.
- Share feedback and insights with the team to improve overall customer service.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹31,254.66 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9067999539

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