
Customer Care Executive
2 weeks ago
**Customer Support Executive - Skyway Book1Trip LLP**
**Key Responsibilities**:
- Assist customers with booking, cancellations, and modifications of travel services.
- Address complaints and escalate issues to the appropriate teams when necessary.
- Provide detailed product information and resolve payment-related queries.
- Maintain accurate customer records and feedback in the CRM system.
- Collaborate with internal teams to enhance customer satisfaction.
**Requirements**:
- Excellent communication skills in English and local languages.
- Prior experience in customer service (travel industry preferred).
- Proficiency in CRM software and MS Office tools.
- Ability to multitask and resolve issues under pressure.
- A customer-focused mindset with problem-solving skills.
**Benefits**:
- Competitive salary with performance incentives.
- Opportunities for growth within the company.
- Supportive work environment.
Pay: ₹8,000.00 - ₹12,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
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