Client Relations Coordinator

5 days ago

Sachin Surat Gujarat, India AAS Tech Full time

**Job Overview**:
The Client Relations Coordinator serves as the primary point of contact for our customers, ensuring a seamless experience from initial communication to issue resolution. This role requires excellent communication skills, multitasking abilities, and a proactive approach to customer service. The coordinator will also perform various back-office tasks and collaborate closely with the production, logistics, accounting, and sales teams to ensure timely and accurate information flow.

**Key Responsibilities**:

- **Customer Communication**:

- Answer incoming calls and respond to customer inquiries.
- Schedule and confirm meetings between customers and relevant team members.
- Maintain a professional and friendly demeanor to ensure a positive customer experience.
- **Conflict Resolution**:

- Listen to customer concerns and conflicts, understanding the root causes.
- Collaborate with relevant teams to resolve conflicts promptly and effectively.
- Follow up with customers to ensure satisfaction with resolutions.
- **Coordination and Support**:

- Liaison with production, logistics, accounting, and the sales team to gather timely information about production status, order dispatch, payments, and invoicing.
- Coordinate internal meetings, ensuring all relevant parties are informed and prepared.
- Assist in the preparation of reports, presentations, and other documents as needed.
- **Back-Office Management**:

- Maintain and organize customer records, ensuring they are up-to-date and accurate.
- Handle administrative tasks such as data entry, filing, and managing office supplies.
- Assist in preparing invoices and ensure timely follow-up on payments.
- **Team Collaboration**:

- Work closely with the sales team to track customer interactions and provide feedback.
- Support the accounting team by providing necessary customer information for billing and invoicing.
- Assist managers in coordinating project timelines, meetings, and customer follow-ups.

**Additional Responsibilities**:

- Keep track of customer feedback and suggest improvements to enhance the overall customer experience.
- Participate in team meetings and contribute ideas for improving internal processes.
- Stay updated on company products and services to provide accurate information to customers.

**Qualifications**:

- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to handle multiple tasks and prioritize effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience in customer service or a related field is preferred.
- Ability to work well under pressure and manage challenging situations.

**Working Hours**:

- Full-time, Monday to Saturday.

Pay: From ₹20,000.00 per month

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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