Payment Lifecycle

**JOB DESCRIPTION**

**Introductory market language**

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers

**Job description**

As a Payment Lifecycle in the CFS Middle Office, you will be responsible for managing the Custody Authentication function, ensuring flawless delivery and proper change management. You will also be involved in process improvement, demonstrating expertise in signature validation, and verifying beneficiary account details. This role provides an opportunity to actively participate in various forums, promote tech initiatives, and collaborate with different teams for QA testing, MIS, and audits.

**Responsibilities**:

- Efficiently execute daily business-as-usual (BAU) tasks within a highly controlled framework.
- Demonstrate expertise in signature validation for trade and payment instructions received from clients.
- Verify beneficiary account details during callbacks for outgoing payments from JPM.
- Publish and review daily/weekly performance metrics, identifying and tracking deviations from expected levels.
- Follow up and escalate all aging items promptly, ensuring timely resolution.
- Regularly review and certify CFS Middle Office Authentication function procedures, operating service agreements, and business resiliency plans, while continuously improving productivity benchmarks.
- Actively participate in forums such as Product, Client Service, and Strategy to analyze market changes, drive tech initiatives, and collaborate with Operations Control Management/Risk teams for QA testing, MIS, and audits

Required qualifications, capabilities and skills
- Possess extensive experience in custody & fund services, markets, or prime brokerage operations, with a background in managing staff.
- Demonstrate flexibility, ability to meet tight deadlines, and skill in organizing and prioritizing work.
- Exhibit strong analytical and problem-solving skills, with a proactive approach to driving change and enhancing controls.
- Capable of navigating a changing business environment, maintaining a control-focused agenda, and understanding program/project risk.
- Excellent communication and presentation skills, able to convey strategic messages clearly and consistently, and proactive in identifying and escalating issues.
- Strong knowledge of financial markets products, transaction lifecycle in custody, and expertise in Equities, Fixed Income, FX, Collateral, and Derivatives.
- Bachelor's Degree required, proficiency in MS Excel, and ability to effectively storyboard using PowerPoint, with a logical, structured approach to planning and decision-making

**ABOUT US**

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.