Payment Lifecycle Associate

**JOB DESCRIPTION**
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

**Job Summary**:
**Responsibilities**:

- Provide overall supervision to the staff during their shift operating window.
- Ensure that all work items are completed as per the agreed SLA. Monitor the exceptions and ensure that they are resolved in a timely manner.
- Identify opportunities for improving the efficiency of the process. Identify the training requirements of the team members and work with the VP on providing the required trainings.
- Track the changes to the procedures and ensure that the team is fully aware of the changes. Prepare the position of the Nostros as per the funding/projections requirement.
- Coordinate with the business and treasury teams to arrive at the appropriate funding requirements of the Nostro Account.
- Perform reconciliation to identify the reason for the break and reach out to businesses to close the breaks.
- Support Global Treasury teams in the process of predicting and funding the bank's cash positions across Asia, EMEA, and WHEM.
- Monitor and validate overdraft and credit interest charges.
- Partner with Global projects team to ensure seamless rollouts of any enhancements and on or off boarding of any accounts from Cash Management systems.
- Manage stakeholders both internal and external.

**Required Qualifications, Skills and Capabilities**:

- Strong written and oral comprehension of English language
- Working knowledge of Banking Operations
- Computer navigation skills
- College degree and four or more years of banking experience in a leadership role, or four or more years of Banking Operation Experience

**Preferred Qualifications, Skills and Capabilities**:

- Proficient in Microsoft products
- Knowledge of Nostro Funding Process

**ABOUT US**

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.