Payment Lifecycle Spec. Iv

2 weeks ago

Varthur Bengaluru Karnataka, India JPMorgan Chase & Co Full time

**JOB DESCRIPTION** Job Responsibilities**

As a Transaction Processing Specialist in the GFM Investigations and Relationship Management Application Team you will be:

- Able to understand the day-to-day workload distribution and ensure that all requests are completed within established SLAs
- Responsible for managing maintenance related activities on a weekly/monthly/yearly basis
- Working in partnership with the Bournemouth site in a global team
- Identifying opportunities to promote greater efficiencies within the process
- Participating in quality assurance (QA) feedback sessions
- Ensuring and maintaining a high level of service quality excellence
- Understanding and attesting to the firm wide and departmental risk, control and compliance policies and completing all mandatory risk and compliance training
- Assist in the collation and management of QA and KPI stats
- Processing internal and external requests for RMA utilizing functionality with the messaging platforms and adhering to timeframes as outlined in SLA.

**Required Qualifications, Skills and Capabilities**
- Excellent analytical skills/strong attention to detail
- Excellent time management and organisational skills
- Ability to priorities multiple tasks and bring tasks to completion within established timeframes
- Dealing with client enquiries
- Clear and concise verbal and written communication
- Experience working with remote teams
- Working knowledge of MS Office
- Financial institution experience

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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