Contract Lifecycle Administrator

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

**Want to be a part of our team?**

The Contract Lifecycle Administrator operates at a local level and would be responsible for low to medium value/complexity contracts. They would typically take their instructions from the Contract Lifecycle Coordinator.

Contract Lifecycle Administrators provide a general administrative function to the Contract Lifecycle Management team, including coordinating meetings and logistics, filing and general record keeping.

Radford reference:
Provides administrative and clerical support to relieve department managers or staff of administrative details. May coordinate messages, appointments, information to callers, file maintenance, department office supplies and mail. Researches, compiles and proofs word processing assignments. Operates automated office equipment. May be assigned to various functional areas of the company.

**Working at NTT**

**Key Roles and Responsibilities**:

- Provide a general administrative function to the Contract Lifecycle Management team, including co-ordinating meetings and logistics, filing and record keeping and dealing with basic client queries, ensuring that the relevant database is up to date and accurat.
- Assist with the administering of contract data for low to medium clients, vendors and/or sub-contractors. They contribute to the compilation of contract documents such as master agreements, schedules, scopes of work (SOW) and service level agreements
- Manage the activation of the contract for servicing as per the Company activation policy
- Ensure that the relevant systems are regularly updated with the specific information from the contracts lifecycle management process
- Ensure the correctness and completeness of contract information and data by verifying that all sub-documents of the contracts are included and that all detail has been completed
- Investigate or correct any identified errors or discrepancies or escalate for resolution
- Keep track of contract renewal dates ensuring they are renewed before expiry
- Escalate details of renewals that will not be executed on time to Contracts Lifecycle Coordinator
- Ensure that client contracts are updated with the latest sales order detail and that invoice amounts are updated accordingly
- Prepare and distribute required reports including renewal schedules, client schedules, contract lists, etc.
- Ensure the preparation and management of all relevant system and vendor maintenance reports and review system data for accuracy

**Knowledge, Skills and Attributes**:

- Meticulous attention to detail together with good organisation skills
- Good understanding of business needs and expectations
- Consistently deliver quality service
- Team player who contributes to the success of the teams they engage with
- Excellent client centricity
- Ability to build solid relationships with internal and external stakeholders
- Excellent written and verbal skills
- Display attention to detail

**Academic Qualifications and Certifications**:

- Completion of a basic degree is preferable
- Working towards completion of an ITIL certification is preferable

**Work Experience**
- 1 - 2 years’ work experience
- At least 1 years’ work experience in a related environment

**Required Experience**:

- Moderate level experience gained within a related technology services environment

**What will make you a good fit for the role?**

**Equal opportunity employer**

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.