Customer Service Coordinator

1 day ago


Ambala, India genist technocracy pvt. ltd Full time

**Job Title**: Service Coordinator

**Location**: Lalru, Punjab
**Qualification**: Diploma in Electrical Engineering
**Experience**: Minimum 2-3 years in a biomedical equipment company in a service coordination role.

Job Timings:

- 9 am to 5:30 pm

**Responsibilities**:

- Coordinate and manage the field service engineers' team efficiently
- Monitor and ensure timely execution of AMC/CAMC (Annual / Comprehensive Maintenance Contracts)
- Follow up with customers for service renewals, pending payments, and feedback
- Handle installation scheduling and ensure proper documentation
- Address and resolve customer complaints promptly and professionally
- Maintain service records and generate regular performance reports
- Support service team operations to improve customer satisfaction and service efficiency

**Required Skills**:

- Strong communication and interpersonal skills
- Ability to multitask and manage priorities
- Proficiency in MS Office (Excel, Word, Outlook)
- Knowledge of biomedical equipment servicing processes is a must
- Problem-solving attitude with a customer-centric approach

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

**Speak with the employer**
+91 6284587294


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