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Customer Care Executive

2 weeks ago

Ambala, India Khadi Sadan Full time

**Job Title**: Telecaller & Customer Care Executive
**Location**: Khadi Sadan, Ambala
**Industry**: E-Commerce (Apparel & Lifestyle)
**Employment Type**: Full-Time

**WhatsApp Your resume at 9416301053**

**Company Overview**:
We are a growing **e-commerce company based at Khadi Sadan, Ambala**, focused on delivering high-quality apparel and lifestyle products across India. We are looking for energetic and customer-focused **Telecallers and Customer Care Executives** to join our dynamic team and help us enhance customer satisfaction and sales support.

**Key Responsibilities**:

- Make outbound calls to potential and existing customers to promote products and assist with orders.
- Maintain records of customer interactions, transactions, and feedback.
- Resolve customer complaints efficiently and professionally.
- Follow up on leads and ensure timely responses.
- Coordinate with logistics and operations teams to ensure smooth order fulfillment.
- Achieve daily/weekly call targets and customer satisfaction KPIs.

**Requirements**:

- 10+2 or Graduate in any discipline.
- 0-2 years of experience in telecalling, customer support, or a similar role (Freshers may apply).
- Good verbal communication skills in Hindi and basic English.
- Basic computer knowledge (MS Office, internet usage, CRM tools).
- Friendly, patient, and persuasive personality.
- Ability to handle pressure and multitask.

**What We Offer**:

- Fixed salary with performance-based incentives.
- On-the-job training and skill development.
- Supportive and collaborative work environment.
- Growth opportunities within the company.

**Work Timings**:
Monday to Saturday | 10:00 AM - 6:00 PM

**How to Apply**:
**WhatsApp Your resume at 9416301053**

Pay: ₹9,206.98 - ₹13,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Internet reimbursement
- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9416301053