Customer Care Executive

1 week ago

Ambala, India PYRAMID Full time

Here’s a **Customer Care Executive Job Description** that you can use or customize for a job post or resume:
**Job Title**: Customer Care Executive**Job Summary**:
**Key Responsibilities**:

- Respond to customer inquiries in a timely and professional manner.
- Resolve product or service problems by clarifying the customer's complaint and determining the cause.
- Provide appropriate solutions and follow up to ensure resolution.
- Maintain records of customer interactions, transactions, comments, and complaints.
- Work closely with other departments (sales, logistics, technical support) to ensure customer satisfaction.
- Meet customer service targets and KPIs.
- Upsell or cross-sell products and services where appropriate.

**Requirements**:

- High school diploma or equivalent; a bachelor’s degree is a plus.
- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer-oriented and able to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.

**Preferred Skills**:

- Fluency in multiple languages is an advantage.
- Experience in a call center or BPO environment.
- Good typing speed and computer literacy.
- Problem-solving attitude with a focus on customer satisfaction.

**Work Environment**:

- Office-based or remote, depending on the company.
- Rotational shifts including weekends and holidays may be required.

Pay: ₹9,206.98 - ₹22,100.45 per month

**Benefits**:

- Food provided

**Language**:

- English (preferred)

Work Location: In person

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