Patient Counselor

2 days ago


Bhopal Madhya Pradesh, India Career Institute of Medical Sciences Full time

Meet and greet patients and attendants in a compassionate and professional manner.
- Listen to patients’ concerns empathetically and offer appropriate guidance.
- Explain the diagnosis, treatment options, procedures, risks, and expected outcomes in a simplified manner (as per doctor's advice).
- Counsel patients for surgeries, procedures, chemotherapy, dialysis, or other specialty treatments.
- Assist in understanding the care plan, timelines, and what to expect during hospital stay.
- Ensure informed consent is properly explained and signed.
- Coordinate with billing/insurance teams to explain estimated treatment costs.
- Counsel patients and families regarding insurance coverage, pre-authorizations, and package inclusions/exclusions.
- Guide economically weaker patients towards financial assistance, government schemes, or hospital support (if applicable).
- Coordinate between patient, consultants, TPA/insurance desk, and administration.
- Maintain proper counselling records and documentation for each patient interaction.
- Follow up with departments (labs, pharmacy, diagnostics) for timely updates to the patient.
- Offer empathetic communication, especially for critically ill patients or during difficult diagnoses (e.g., cancer, organ failure).
- Coordinate with psychologists/psychiatrists if deeper emotional support is needed.
- Help patients understand discharge process, medication instructions, diet plans, and follow-up appointments.
- Educate the patient/family about post-discharge care and emergency contact points.

Work Location: In person


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