Patient Counselor

2 weeks ago

Noida Sector Noida Uttar Pradesh, India Aesthetica360 Full time

**Key Responsibilities**:

- **Patient Inquiry Handling**:

- Provide comprehensive information to help patients make informed decisions about treatments.
- **Lead Conversion**:

- Engage with new leads, educate them on benefits and outcomes of relevant treatments, and motivate them to schedule appointments.
- Follow up on leads to increase conversion rates and build trust with prospective patients.
- **Appointment Scheduling and Follow-ups**:

- Schedule consultations, procedures, and follow-up appointments efficiently.
- Contact existing patients for reminders, rescheduling, and post-treatment care advice.
- **Patient Guidance and Support**:

- Counsel patients on treatment options, explaining benefits, possible side effects, and any relevant information in a clear, empathetic manner.
- Build rapport with patients to encourage repeat visits and improve loyalty.
- **Sales Support and Upselling**:

- Promote suitable add-on services based on patient needs.
- Identify opportunities for upselling and cross-selling services that complement the patient’s treatment plan.
- **Documentation and CRM**:

- Maintain accurate records of patient interactions, including inquiries, preferences, and feedback, in the clinic’s CRM system.
- Track patient flow, lead conversion rates, and report progress to the management team.

**Qualifications**:

- Bachelor’s degree in healthcare, psychology, business, or related field (preferred).
- Minimum of 2 years of experience in patient counseling, telecalling in a medical setting, or customer service in healthcare.
- Excellent communication and interpersonal skills, with an empathetic and patient-focused approach.
- Strong organizational skills, attention to detail, and familiarity with CRM systems.
- Ability to work in a target-driven environment and meet conversion goals.

**Why Join Us?**
- Competitive salary with performance incentives.
- An opportunity to make a meaningful impact on patients’ lives.
- A dynamic and supportive work environment with growth opportunities.

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Counselling: 2 years (preferred)

Work Location: In person

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