Move Coordinator

SIRVA BGRS is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size.

With SIRVA BGRS locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.

By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide.

We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it

We are now seeking applicants to join our Customer Experience Move Management team which is affiliated with our Allied Moving brand. This opportunity has become available as we grow our team to support continued business growth & client expansion across the APAC region.

Why work for SIRVA BGRS?

Being an international brand with a cross-regional structure your career opportunities could be endless You can make colleagues, connections, and friendships the world over with SIRVA BGRS.

Diversity and inclusion are part of our service and therefore part of our DNA. At SIRVA BGRS our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself on our identity.

SIRVA BGRS has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work from Home and Core Flex Hours policy - trust & communication Is key to this model and encourages all employees to discuss with their People leaders what works best for you and them.

MAIN PURPOSE OF THE POSITION

To maintain and improve the Quality System within your own area of responsibility, conforming with Company policies, requirements, and standards in relation to Quality Standards ISO 9001, FIDI FAIMPLUS, and the International Global Service Charter, as well as ensuring compliance with other legislative restrictions and requirements.
To support all aspects specific to the APAC Corporate product ensuring maximum efficiency, professionalism, and consistency of service provided to all corporate clients, our, Allied locations, and in conjunction with other regional Leaders and Move Management CX team members across the APAC region.

PERSONAL ACTIVITIES
1. To work according to the requirements of the Company Quality System and ensure that the quality system is maintained in accordance with ISO9001, FIDI FAIMPLUS, and the Quality and Procedures Manuals
3. Monitoring professional and congenial liaison with sister companies, franchises, partner agents, agents, Customs & Quarantine Authorities, Shipping Companies, and other Commercial Entities at all times, endeavouring to assist them where possible and ensure a prompt response is given to all correspondence, including E-mails.
4. To report real and potential problems, as well as any unsatisfactory practices, to your manager for action.
5. Book any ancillary services that may be required by clients, completing all necessary details for order number issuing and transmission.
6. Obtain all required documentation to ensure Customs Interactive, the PRA, and the Forwarding Instructions are done correctly as required for each export consignment
7. Prepare the necessary documentation and pre-alerts for on-forwarding to overseas agents
8. Stamp and code all export-related creditors’ invoices on coordinated jobs
9. Update and amend “Critical Date Prompt” reports to maintain less than 10 CDPs at any given time to enable the company to maintain accurate “Customer Tracking System” and for the local system to generate the “auto survey requests”
10. 10. Produce confirmation of shipping letters for clients, advising destination agent details, vessel and sailing details.
11. 11. Receive and register all import documentation into AMOS, EDI and Customs CMR systems, at all times being mindful of the penalties incurred for late reporting to Customs.
12. 12. Generate letters to import customers and follow up for receipt of required documentation to effect efficient and timely Customs & DA clearances.
13. 13. Proactively contact all customers by phone on a regular basis, following the Import Phone Call Process, and record all details of communications within AMOS.
14. 14. Closely monitor shipment arrival schedules to ensure early reporting to Customs to avoid late reporting penalties.
15. 15. Liaise with Shipping Companies and other Commercial Entities to establish any charges due and arrange due payments and obtain necessary documentation to collect containers from the wharf.
16. 16. Maintain close communication with overseas offices, agents, and affiliates to ensure timely receipt of appropriate documents to allow on-time reporting of cargo to Customs. Run reports regularly to identify any delinquent Agents.
17. 17. Escalate instances of habitually delinquent overseas offices, agents,