Customer Care Executive

2 weeks ago

Indira Nagar Nashik Maharashtra, India CANCER CENTERS OF AMERICA Full time

Welcomes and greets patients and visitors.
- Enquires politely on the reason for visit and ensures patient is properly guided.

**Job Description**:

- Upon new patient arrival, will have to prepare themselves with all materials required for registering the patient, such as the outpatient file, registration form and general consent.
- Explains the registration process and obtains completed forms from the patient and uploads to the EMR after verifying the forms for completeness. Patient photo is also uploaded into the record.
- Captures patient source information during registration based on the set guidelines.
- Schedules patient appointments.
- Tracks patient at all times through outpatient process and follows up to ensure the optimal patient wait times.
- Captures patient each step of the patient’s workflows in the OPD tracker for follow-up and closure of the patient processes including consultation, investigations, diagnosis, staging, through start of treatment.

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Indira Nagar, Nashik, Maharashtra (required)

Ability to Relocate:

- Indira Nagar, Nashik, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9875992824

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