Customer Care Executive

4 days ago


Nashik, India Element Retail Full time

Job Summary:


We are looking for a Customer Care Executive (fresher) to join our team and be the first point of contact for our customers. The ideal candidate should have strong communication skills, a positive attitude, and a willingness to learn. This is an excellent opportunity for fresher looking to start their career in customer service.


Key Responsibilities:


- Handle incoming customer calls, emails, or chats professionally and promptly.

- Resolve customer queries and concerns with clarity and patience.

- Provide accurate information about products and services.

- Maintain records of customer interactions.

- Ensure high levels of customer satisfaction.

- Coordinate with internal teams to address customer needs.

- Follow company policies and standard procedures for customer handling.


Requirements:


- Fresher or up to 1 year of experience in customer service.

- Minimum qualification: 12th Pass / Graduate in any discipline.

- Good verbal and written communication skills in English language.

- Basic computer knowledge (MS Office, email handling).

- Positive attitude, patience, and willingness to learn.

- Ability to work in a team and handle pressure.



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