Customer Support Executive

3 days ago

Noida Sector Noida Uttar Pradesh, India Sky Education Full time

**About Us**:
Sky Education Group is a leading EdTech platform dedicated to guiding students in enrolling for UG & PG degree programs from top universities. We specialize in career counseling, admissions assistance, and online education solutions, ensuring that students make informed academic choices aligned with their career goals.

**Job Overview**:
We are looking for a dynamic and empathetic **Customer Support Executive** who will act as the primary point of contact for students. You will be responsible for addressing student queries, following up for pending documentation, and ensuring a smooth and supportive communication process. Your role is crucial in building trust, providing timely assistance, and helping students move forward in their educational journey.

**Key Responsibilities**:
**Student Query Handling**:

- Resolve questions related to admissions, documentation, course details, and payment procedures with clear and helpful information.
- Provide a positive student experience by ensuring all queries are handled with care and professionalism.

**Document Follow-up & Coordination**:

- Connect with students to remind and collect pending documents necessary for their admission process.
- Maintain regular communication with students regarding document submission deadlines and requirements.
- Guide students step-by-step on the documentation process to ensure completeness and accuracy.

**Relationship Building**:

- Build strong rapport with students to maintain engagement and trust throughout their admission journey.
- Act as a bridge between students and the admissions team to resolve escalations quickly.

**CRM & Reporting**:

- Update CRM systems with the latest student interactions, document submissions, and query resolutions.
- Prepare daily/weekly reports on pending documents and resolved queries for internal tracking.

**Required Skills & Qualifications**:
✔ **Education**: Bachelor's degree in any discipline. (Preferred: Degree in Communications, Education, or a related field)
✔ **Experience**:0-2 years of experience in customer service, student support, counseling, or related roles (Exp. of receptionist would also work).
✔ **Communication**:Exceptional verbal and written communication skills in English and Hindi.
✔ **Empathy & Patience**:Ability to listen, empathize, and resolve queries effectively.
✔ **Organizational Skills**: Strong follow-up skills with attention to detail and student commitment.
✔ **Problem-Solving**:Ability to handle objections and solve problems under mínimal supervision.

**Perks & Benefits**:
✨ Opportunity for fast-track career growth based on performance.

✨ Regular skill-development workshops and training sessions.

✨SIM reimbursement

**Work Location**:
**Sky Education Group, 304 (3rd Floor), B-79, VDS Work Eutopia, Sector-63, Noida (U.P) - 20130**1

**Job Type**:

- **Full-Time (Work from Office)**

Pay: Up to ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer Support: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

**Location**:

- Noida Sector 62, Noida, Uttar Pradesh (required)

Work Location: In person

**Speak with the employer**
+91 9289062707

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