Processing Associate

It’s a great time to join AAA The Auto Club Group

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

**Job Type**:
Full time

Exempt/Non Exempt:
Hourly

**Job Description**:
Position Description

Primary Duties and Responsibilities:
Post for Processing Departments (except Regional Service Bureau and MEEMIC)

Processes a variety of documents in order to issue or endorse membership, travel and/or insurance accounts or process member requests for reimbursement, etc. Gathers appropriate data (new business, quotes, amendments, reimbursement requests, contractor payment data, etc.) and reviews to ensure accuracy and completeness. Corresponds with and responds to inquiries from sales representatives, insureds, mortgage companies, and others regarding ratings, premiums, billing problems and cancellations and to obtain and verify payments, commissions, and other types of information.

Post for Regional Service Bureau

Processes a variety of transactions related to the updating of membership and insurance contracts and other activities requiring special handling in accordance with standard guidelines and procedures. Updates data base master records. Drafts correspondence and responds to telephone inquiries from auto clubs and other sources. May receive and process monies through cash terminals and may investigate debit and credit balance on various accounts resulting in a reallocation or refund of monies to members. Assists in the training of new employees. Follows internal processing guidelines to ensure compliance with established company policies and procedures. Participates in pilot programs and projects as assigned. Receives and processes cash payments; contacts participating auto clubs to correct receipt-cash discrepancies. Keys transactions, balances cash entries and input changes into systems.

Post for MEEMIC

Post for ERS Back Office

Supervisory Responsibilities (briefly describe, if applicable, or indicate None):
None

Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):
- High School Diploma or equivalent

**Experience**:
- processing transactions and posting to appropriate accounts- investigating and resolving sometimes complex processing problems- performing mathematical calculations to include addition, subtraction, multiplication, division and percentages- performing data entry duties and accurately maintaining a 6,000 keystroke per hour data entry rate (Data entry test will be required at time of interview)

Knowledge and Skills:
- systems inquiry, data entry and usage of terminal or personal computer- basic business grammar and spelling- business processing procedures- work within time, productivity and quality constraints- maintain accurate records, including accurately logging, coding and verifying information- audit records and computer files- gather data and prepare reports- perform basic mathematical calculations including addition, subtraction, multiplication, division, and percentages- compose routine correspondence including letters and memos- use of telephone regularly to receive and relay information- operate an adding machine or calculator- communicate effectively with others in a work environment and with the public- train less senior staff members in departmental procedures- Willingness to rotate within area as needed to perform various processing or cashiering functions and/or to complete training.

Preferred Qualifications- Ability to perform monetary transactions (e.g., key entering data into cash terminal, adjusting account balances, etc.)- Knowledge of basic insurance terminology- Ability to make discretionary decisions based on existing policy- Use telephone extensively- Ability to read a map- Willingness and ability to work extended or irregular hours, holidays and/or weekends.

Work Environment

Works in a temperature-controlled office environment.

May require sitting for extended periods

May require stooping and bending in order to perform filing functions

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life AAA prides itself on creating an inclusive and welcoming envi