Customer Care Executive

2 days ago

Panchkula, India Karshini Artysun PVT. LTD. Full time

Company Overview: P-TAL (Punjab Thathera Art Legacy) is the story of a brand which started as a college project under SRCC, to revive India's only UNESCO listed craftform of Thatheras from Amritsar, Punjab. P-TAL aims to revive the old traditions of India in a contemporary form and take them to the world P-TAL runs on three fundamentals - developing an organised market to promote the craft legacy of Thatheras, creating designs for urban consumers and leveraging contemporary marketing to sell traditional art. In India, eating in brass and copper vessels has been practised for years. Considered beneficial for health, these vessels are expensive & harder to maintain and have lost the favour of the masses in modern times. P-TAL aims to change that and bring back people to the rich old traditions so that people make the ‘right’ choice, not the easy one.

Role: Client Servicing Executive

Location: Panchkula, Haryana

**Salary**: As per industry standards

**Responsibilities**:

- Communicate with various e-commerce marketplaces to address and resolve any grievances or issues raised by them. Develop strong relationships with marketplace representatives and act as the main point of contact for dispute resolution.
- Handle order updates and ensure timely and accurate order processing in the Zoho system. Coordinate with internal teams to ensure smooth order fulfilment and delivery.
- Possess a thorough understanding of delivery channels such as Delhivery, DTDC, etc. Collaborate with logistics partners to track shipments, address delivery-related queries, and proactively manage any potential issues or delays.
- Standard Operating Procedures (SOP): Create and maintain standard operating procedures to streamline customer care processes, enhance efficiency, and ensure consistent service delivery. Regularly review and update SOPs to incorporate best practices and improve overall performance.
- Reduce Return-to-Origin (RTO): Take proactive measures to reduce the rate of Return-to-Origin (RTO) by analyzing patterns, identifying root causes, and implementing corrective actions. Collaborate with relevant teams to improve product quality, packaging, and delivery processes.

**Requirements**:

- Proven experience in customer care, preferably in an e-commerce or marketplace environment.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and conflict resolution abilities.
- Familiarity with Zoho or similar order management systems.
- Knowledge of logistics and delivery channels, including experience with Delhivery, DTDC, or similar services.
- Ability to multitask, prioritise, and work in a fast-paced environment.
- Strong attention to detail and organisational skills.

We offer competitive compensation and a supportive work environment that values teamwork and personal growth. If you are passionate about providing exceptional customer service, resolving issues effectively, and making a positive impact, we would love to hear from you.

1. Why do you wish to work for P-TAL?

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Panchkula, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

  • Customer Care Executive

    3 days ago

    Panchkula, India Himalayan Solar Pvt Ltd Full time

    Greetings from Himalayan Solar Hiring Customer Care Executive Male Only Graduate/Under Graduate MUst Have Excel KNowledge Fresher /Experience Salary upto 25k No TARGETS IN Bound Call Immediate Joiner Pay: Up to ₹25,000.00 per month **Language**: - Hindi (preferred) - English (preferred) Work Location: In person

  • Customer Care Executive

    3 weeks ago

    Panchkula, Haryana, India BAKE COSMETICS PRIVATE LIMITED Full time

    We re looking for a dynamic and enthusiastic Customer Care Executive to join our team and support influencer collaborations manage social media interactions and keep our influencer database up-to-date If you love engaging with people writing content and making things happen on social media - we d love to hear from you Key Responsibilities ...

  • Customer Care Executive

    4 days ago

    Panchkula, India Mcbrex Lifesciences Full time

    **WE ARE HIRING FEMALE CANDIDATES FOR TELECALLING, SALES, CUSTOMER CARE EXECUTIVE.** **Job Types**: Full-time, Fresher **Salary**: ₹10,000.00 - ₹11,000.00 per month Schedule: - Day shift - Fixed shift Ability to commute/relocate: - Panchkula, Haryana: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher...

  • Customer Care Executive

    6 days ago

    Panchkula, India BUZTEC International Full time

    A reputed Pvt Ltd Industrial company is hiring Female Customer Care Executive for Panchkula Head Office - Good Knowledge of MS Office, Excel, E mails is required **Salary**: ₹16,000.00 - ₹22,000.00 per month Schedule: - Day shift **Speak with the employer** +91 8968975511

  • Customer Care Executive

    5 days ago

    Panchkula, India Easynxt Technologies Pvt. Ltd. Full time

    **Job Title-:Customer Care Executive(Voice & Non-Voice)** **Work Location** - Panchkula **! Looking for Immediate joiners !** This is a full-time on-site role for a Customer Support Executive located in **Panchkula**. As a Customer Support Executive, your day-to-day tasks will involve providing customer support, ensuring customer satisfaction, and...

  • Customer Care Executive

    5 days ago

    Panchkula, India Himalayan solor Full time

    Greetings From Himalayan solar Pvt Ltd !!! We are hiring for Customer Care Profile Male Only Graduate Salary upto 20k Must have experience of inbound Calls Location - Sec 20 Panchkula Regards Etty Hr Manager Himalayan Solar PVt Ltd Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: - Day shift **Experience**: - Customer service: 1 year...

  • Customer Care Executive

    6 days ago

    Panchkula, India Eurocert Full time

    Provide knowledgeable answers to questions about product, pricing and availability - Work with internal departments to meet customer's needs **Job Types**: Full-time, Regular / Permanent **Salary**: ₹12,000.00 - ₹15,000.00 per month Schedule: - Day shift - Morning shift Supplemental pay types: - Performance bonus Ability to commute/relocate: -...

  • Customer Care Executive

    4 days ago

    Panchkula, India Himalayan Solar Pvt Ltd Full time

    Greeting From Himalayan Solar Pvt Ltd !!! We are hiring For Customer care Profile Location - Sec 20 Panchkula Graduate Male Only Salary - upto 25k for experience No Targets Inbond Calls Complaints Customer Care for Toll Free Number Immediate Joiners Regards Etty Hr Manager Himalayan Solar Pvt Ltd Pay: Up to ₹25,000.00 per month Schedule: - Day...

  • Customer Care Executive

    6 days ago

    Panchkula, India HImalayana Visionary Cosulting Services Full time

    **Job description** **Job description** **Voice Process: Customer Care Non Voice Process** **Responsibilities** Customer Support - Non-Voice Process Should be fluent in terms of communication. Should be comfortable with Rotational Shift. **Qualification** Communication Must required in English **Job Types**: Full-time, Permanent **Salary**:...

  • Senior Customer Care Executive

    5 days ago

    Panchkula, Haryana, India Easynxt Technologies Pvt. Ltd. Full time

    Job Title Customer Care Team Leader TL Location Panchkula Job Type Full-time Job Overview We are looking for a highly motivated Customer Care Team Leader TL with 3 years of experience in managing customer service teams The ideal candidate will be experienced in handling customer queries through multiple channels call and chat leading...