Customer Care Intern
9 hours ago
Internship Description – Customer Care Intern (Just-dial Inquiries Handling)
Position Title: Customer Care Intern – Just-dial Inquiries
Department: Customer Service / Sales Support
Location: 304, Midtown Tower, Peer Muchalla, Panchkula, Punjab 134109
Duration: 6 months
Internship Objective:
The Customer Care Intern will learn how to handle Just Dial inquiries, interact with prospective customers, and support the sales team in lead management and follow-up. This role offers hands-on experience in customer communication, CRM utilization, and business development processes.
Key Responsibilities:
- Attend to Just-dial inquiries received through calls or the company CRM.
- Understand customer requirements and share basic service/product details.
- Forward enquiries to the sales/business team for further action.
- Assist in maintaining enquiry records and preparing daily/weekly reports.
- Learn effective customer communication and follow-up techniques.
- Support customer care executives in day-to-day operations.
Learning Outcomes:
- Exposure to customer care and telesales processes.
- Practical knowledge of handling live customer enquiries.
- Experience with CRM tools and reporting formats.
- Development of professional communication and coordination skills.
- Understanding of enquiry-to-lead conversion cycle.
Eligibility & Skills:
- Graduate/Undergraduate students (any discipline).
- Good communication skills in English and the local language.
- Basic computer knowledge (MS Office, Email, Internet).
- Enthusiasm to learn and adapt quickly.
- Positive attitude and interest in the customer service/sales domain.
Job Type: Internship
Contract length: 6 months
Pay: From ₹3,000.00 per month
Work Location: In person
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